NHTSA Complaint #10750306 — 2011 DODGE RAM 2500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10750306
Vehicle 2011 DODGE RAM 2500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 47,260 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

AUGUST 7, 2015, I WAS DRIVING MY 2011 DODGE 2500 4X4 CREW CAB DIESEL WITH 47265 MILES, DOWN A NARROW CANYON ROAD WITH A DROP OFF INTO A RIVER ON ONE SIDE NEAR MY HOME. I BEGAN A RIGHTHAND TURN AT ABOUT 20-25 MPH WHEN BOTH THE POWER STEERING AND POWER BRAKES WENT OUT. I WAS PULLING WITH BOTH HANDS AND HAD BOTH FEET ON THE BREAK AND I WAS STILL HEADING STRAIGHT ACROSS THE CENTER LINE TOWARD ANOTHER CAR GOING THE OPPOSITE DIRECTION. I DO BELIEVE IT WAS A MIRACLE THAT BOTH VEHICLES DIDN'T END UP DOWN THE EMBANKMENT AND IN THE RIVER. I WAS ABLE TO STOP THE TRUCK IN A TURNOUT PAST THE CURVE, I COULD NOT FIND ANY LEAKS OR ANYTHING BINDING IN THE STEERING. WHEN I RESTARTED THE TRUCK THE STEERING AND BRAKES WORKED FINE, SO I DROVE THE 1 1/2 MILES BACK HOME WHERE IT HAPPENED AGAIN TURNING INTO MY DRIVE WAY. THE DODGE DEALER STATED THAT THE BRAKE BOOSTER FAILED AND THAT HAD CAUSED THE POWER STEERING PUMP TO FAIL AND IT WOULD COST CLOSE TO $2000.00 TO FIX. I TOLD THEM TO GO AND FIX IT, BUT MY LAWYER AND I WOULD BE HAVING A TALK WITH DODGE BECAUSE I BELIEVE THIS IS A SAFETY PROBLEM AND DODGE IS LUCKY THAT THEY ARE NOT OWNING 3 FATALITIES. THE STATED THAT THEY WOULD CALL THE FACTORY REPRESENTATIVE. THE DEALER CALLED BACK AND STATED IT WOULD ONLY B E $500.00 FOR "CUSTOMER PARTICIPATION OF GOODWILL CDED". I HAVE LOST ALL CONFIDENCE IN THE SAFETY OF THIS TRUCK AND WITH THIS ISSUE AND WAITING 5 MOS. FOR PARTS ON ONE RECALL AND 4 MONTHS ON ANOTHER. I CAN'T EVEN SELL IT BECAUSE I AM WAITING ON AN O2 SENSOR FOR 2 1/2 MOS. NOW. PLEASE LOOK INTO THIS STEERING AND BRAKE ISSUE TO SEE IF IT IS AN ISOLATED PROBLEM OR SOMETHING ELSE BEFORE SOMEBODY DOES GET KILLED.

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