NHTSA Complaint #10750259 — 2015 SUBARU FORESTER

I'M HAVING AN ISSUE WITH MY 2015 FORESTER 2.5I CVT THAT HAS NEARLY CAUSED ACCIDENTS, BUT WHEN I TOOK IT IN FOR SERVICE TODAY I WAS DISMISSED WITHOUT BEING HELPED. MY CAR HAS ABOUT 24,700 MILES ON IT, SO IT'S THOROUGHLY BROKEN IN AND I'M USED TO THE WAY THE CVT WORKS. IN THE PAST MONTH OR SO, I'VE NOTICED BUCKING, SHUDDERING, AND POWER LOSS DURING INITIAL ACCELERATION FROM A STOP. SOMETIMES THIS IS JUST A LITTLE BUMPING, BUT OTHER TIMES IT'S A NEAR TOTAL LOSS OF POWER FOR SEVERAL SECONDS, LONG ENOUGH TO BE VERY DANGEROUS WHILE ACCELERATING OR ESPECIALLY WHILE TURNING. WHEN I TOOK THE CAR IN FOR SERVICE, THE ADVISOR THERE STARTED TO TELL ME THAT THE BEHAVIOR IS NORMAL EVEN BEFORE ANYONE HAD STARTED TO LOOK AT THE CAR. AFTER A TECH TOOK IT FOR A TEST DRIVE, THE ADVISOR TOLD ME THAT MY CONCERNS "DESCRIBE A PERFECT CVT" AND HE DOESN'T SEE A PROBLEM, AND THAT IT'S EXPECTED BEHAVIOR TO HAVE DANGEROUS POWER LOSS LIKE THIS. I WAS TOLD THAT MY PROBLEM IS NOT A PROBLEM AND SENT AWAY. POWER LOSS LIKE THIS DURING ACCELERATION IS CLEARLY A PROBLEM, DESPITE THE CLAIMS OF THE SUBARU EMPLOYEES, AND I DO NOT FEEL SAFE IN THIS CAR. SUBARU REFUSES TO ADDRESS THIS ISSUE. THE SERVICE ADVISOR SUGGESTED THAT I AVOID ACCELERATING OR TURNING ANY TIME POWER LOSS WOULD BE A DANGER OR ISSUE - THIS IS CLEARLY NOT AN ACCEPTABLE SOLUTION.