NHTSA Complaint #10750185 — 2005 CADILLAC CTS

AFTER A ROUTINE OIL CHANGE AT BROGAN CADILLAC SERVICE IN TOTOWA, NJ, THE RECOMMENDED SERVICE (APPROX COST $1200) WAS THE REAR DIFF BUSHING WAS WORN AND THE REAR AXLE SEALS ARE LEAKING FLUID. AN INTERNET SEARCH UNCOVERED GM RECALL# 07204 FOR THIS MAKE AND MODEL THAT STATES "THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK." WHEN I CALLED GM TO INQUIRE ABOUT THIS ISSUE I WAS TOLD THAT ALTHOUGH THERE WAS A RECALL FOR THIS PARTICULAR PROBLEM FOR CARS SOLD IN NEW JERSEY, IT WAS SPECIFIC TO CERTAIN VIN NUMBERS AND MY VEHICLE WAS NOT INCLUDED IN THIS GROUP. HOWEVER, THE CUSTOMER SERVICE AGENT MADE 2 FOLLOW UP CALLS TO ME AND THE SUPERVISOR OFFERED TO LOOK INTO MY SITUATION AND WOULD CONTACT ME ONCE SHE SPOKE WITH THE DEALER. PLEASE NOTE: FOR THE PAST TWO OR THREE YEARS THE SERVICE STABILITY SYSTEM ALERT WARNING INDICATOR LIGHT COMES ON EVERY TIME I START THE CAR AND INQUIRY AT THE DEALER LED TO ME HAVE THE STRUTS AND SHOCKS REPLACED BUT THE ALERT HAS NEVER RESET AND THE WARNING STILL COMES ON. ADDITIONALLY, THE INTERNET SEARCH UNCOVERED GM RECALL #09149 FOR THE SERVICE BRAKE SYSTEMS WHICH THE ALERT HAS BEEN ON FOR A FEW YEARS AS WELL. THE BRAKE SYSTEM HAS BEEN SERVICED SEVERAL TIMES TO REPLACE PADS AND ROTORS AND THE WARNING IS STILL PERSISTENT. I HAD BEEN TOLD IT WAS THE SENSOR THAT NEEDS TO BE REPLACE AND NOT TO WORRYABOUT IT. NOW I WONDER IF THIS TOO WAS "VIN SPECIFIC" AND DID NOT INCLUDE MY VEHICLE BUT LEAVES ME UNSAFELY AT RISK. I REALIZE THAT ENORMOUS EXPENSE IS CONNECTED TO RECALLS, HOWEVER MY SAFETY AS WELL AS THE SAFETY OF EVERYONE WHO PLACES CONFIDENCE IN CAR MANUFACTURERS TO DO WHAT IS RIGHT IS AT STAKE. WE DRIVE THESE VEHICLES AND DO NOT REALIZE THE GAMBLE WE TAKE WHEN SERIOUS ISSUES ARE NOT DEALT WITH CONSIDERATION FOR SAFETY FIRST! WILL YOU PLEASE SAVE MY LIFE AND GET GM TO FIX MY CAR?