NHTSA Complaint #10749821 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10749821
Vehicle	2014 RAM 1500
Component	STEERING
Date of Incident	April 20, 2015
Date Filed	August 19, 2015
Mileage	1,330 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I HAVE BROUGHT MY TRUCK BACK TO THE DEALERSHIP DUE TO A RATTLE IN MY STEERING WHEEL. THE RATTLE OCCURS WHEN TRAVELING FROM A STANDSTILL UP TO 30 MILES PER HOUR. THE DEALER WAS MADE AWARE OF THIS SITUATION THE WEEK THAT THE BOUGHT THE TRUCK. IT HAS BEEN BROUGHT BACK 5 TIMES, AND EACH TIME THEY ACKNOWLEDGED THAT THERE WAS AN ISSUE WITH MY STEERING SYSTEM. THEY STATED THAT THEY COULD HEAR THE RATTLE, AND WOULD FIX IT. THE FIRST 3 TIMES IT WAS BROUGHT TO THE DEALER, THEY SENT ME AWAY STATING THAT THEY CORRECTED THE ISSUE. ONCE I GOT BACK HOME, AND ENCOUNTERED BUMPY ROADS, THE RATTLE WAS STILL THERE. THE FOLLOWING 2 TIMES IT WAS AT THE DEALERSHIP, THEY SENT ME AWAY STATING THAT THEY WOULD NOT WORK ON MY VEHICLE ANY FURTHER BECAUSE THEY DID NOT KNOW WHAT WAS CAUSING THE RATTLE. THEY HAVE RESEATED BOTH THE PASSENGER SIDE AND DRIVERS SIDE AIR BAGS, THEY TIGHTENED A WIRE HARNESS ON MY STEERING COLUMN, THEN THEY REPLACED MY STEERING COLUMN COUPLING, AND FINALLY THEY REPLACED THE ENTIRE STEERING COLUMN. THEY HAVE NO IDEA WHAT THEY ARE TRYING TO FIX. THEY STATED TO ME THAT THE KNOW THERE IS AN ISSUE, BUT DO NOT KNOW WHAT IS CAUSING IT. THIS ISSUE COULD VERY WELL BE A SAFETY ISSUE, AS IT HAS TO DO WITH MY STEERING SYSTEM. MY VEHICLE HAS 5000 MILES ON IT, AND HAS BEEN BACK TO THE DEALER SHIP 5 TIMES. I HAVE OWNED THE VEHICLE FOR 5 MONTHS.

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