NHTSA Complaint #10749744 — 2012 TOYOTA PRIUS V

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10749744
Vehicle	2012 TOYOTA PRIUS V
Component	ELECTRICAL SYSTEM
Date of Incident	July 17, 2015
Date Filed	August 19, 2015
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

THE NAVIGATION, BLUETOOTH & RADIO SYSTEM WAS TURNED OFF ON IT OWN AND BECAME CORRUPTED WHEN THE CAR DEALERSHIP TRIED TO UPDATE THE SYSTEMS SOFTWARE. THE HARDWARE WAS THEN RENDERED INOPERABLE AND THE SYSTEMS COMPUTER WAS THEN REPLACED, THE WARRANTY DID NOT COVER THE DEFECTS IN THE SYSTEM. THE ESTIMATED REPAIR EXCEEDED $1000US. DUE TO THE DEALERSHIPS ACTIONS IN TRYING TO RUN A SOFTWARE UPDATE, THE REPAIR COSTS WERE PAID BY THE DEALERSHIP. THE FAILURE OF THE COMPUTER SYSTEM SEEMED TO BE KNOWN BY THE CAR DEALER. TOYOTA WAS NEVER DIRECTLY CONTACTED BY CAR OWNER AS ONLY THE CAR DEALER HANDLED THE REPAIR ISSUES.

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