NHTSA Complaint #10749275 — 2011 HONDA CR-V ENGINE

Complaint Details

ODI Number	10749275
Vehicle	2011 HONDA CR-V
Component	ENGINE
Date of Incident	June 1, 2015
Date Filed	August 17, 2015
Mileage	58,795 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

WE PURCHASED A HONDA CERTIFIED VEHICLE IN JAN 2015. AFTER 4,000 MILES THE OIL LIGHT FLASHED ON PERIODICALLY. WE CHECKED THE OIL AND THE DIPSTICK WAS DRY. I ADDED TWO QUARTS OF OIL, IT STILL SHOWED ONLY HALF ON THE DIP STICK AND WE TOOK IT TO HONDA. THEY CHARGED US FOR AN OIL CHANGE AND SAID THEY NEEDED TO DO A CONSUMPTION TEST. AFTER TWO 1,000 MILES CONSUMPTION CHECKS, IT WAS BURNING A QUART OF OIL IN EACH CHECK. THE LAST CHECK, WE TOOK A PICTURE OF THE DIPSTICK AFTER SITTING OVERNIGHT BEFORE WE TOOK IT TO HONDA. IT WAS A QUART LOW AND THE SERVICE DEPARTMENT TOLD US THAT IT WAS BARELY LOW. THEY LIED TO US. THEY ALSO TOLD US THIS IS NORMAL CONSUMPTION. WE CALLED HONDA DIRECTLY AND CAN'T SEEM TO GET ANYONE TO LISTEN TO US.

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