NHTSA Complaint #10749186 — 2014 TOYOTA VENZA

ON 10/08/14 UPON MAKING A LONG TURN OFF OF THE INTERSTATE ONTO A SERVICE ROAD AT LESS THAN 45 MPH, THE PANORAMIC ROOF SHATTERED. THE VEHICLE WAS TAKEN TO THE LOCAL TOYOTA DEALERSHIP IMMEDIATELY TO BE REPLACED UNDER WARRANTY. WE WERE FIRST TOLD DEFECTIVE GLASS. AFTER 6 MONTHS, THERE IS A POPPING SOUND FROM THE ROOF WHEN MAKING TURNS OR GOING OVER THINGS LIKE RAILROAD TRACKS AND THE ROOF HAS BEGUN TO LEAK. TOOK THE VEHICLE IN FOR THE LEAK REPAIR ON 8/7/15. AS OF 8/17/15 THE ROOF IS LEAKING AGAIN AND THE POPPING SOUND IS GETTING WORSE AND SOUNDS LIKE ANOTHER BREAKAGE IS NEAR. WERE TOLD THAT THIS WAS AN ISSUE THAT TOYOTA COULDN'T FIX DUE TO A LACK OF STRUCTURAL SUPPORTS IN THE ROOF WHICH ALLOWS FOR EXCESSIVE CHASSIS FLEX AND ADVISED TO LIVE WITH IT IF POSSIBLE. THIS IS A MAJOR SAFETY CONCERN THAT TOYOTA NEEDS TO ADDRESS. OTHER VENZAS HAVE ALSO HAD THE SAME ISSUE.