NHTSA Complaint #10749168 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	10749168
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	August 13, 2015
Date Filed	August 17, 2015
Mileage	28,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

ON VACATION IN SMOKY MOUNTAINS. THURS AUG 13 - STEERING ACTING STRANGE. STOPPED TO CHECK POWER STEERING FLUID AND FOUND OUT ITS ELECTRICAL. NO WARNING LIGHTS ON AT THAT TIME. CALLED FORD - TOLD NO STEERING RECALLS ONLY FUEL DELIVERY MODULE. TALKED TO 2 SERVICE DEPTS AT FORD AND WAS TOLD TO GET IT CHECKED WHEN WE GOT BACK HOME. CONTINUED OUR DAY. DRIVING ON TOP OF 2ND TALLEST MOUNTAIN ON EAST COAST - CALLED CLINGMANS DOME. WE HEAR 4 LOUD BONGS AND CHECK POWER STEERING LIGHT COMES ON AND POOF - NO STEERING. TOOK ALL WE HAD TO AVOID GUARD RAIL, ONCOMING TRAFFIC AND DEATH ON THE TOP OF THIS MOUNTAIN. GOT IT TO A STOP. HAD TO FIND TOW TRUCK TO PULL IT OFF MOUNTAIN. DROPPED AT FORD DEALER AND WAS TOLD POWER STEERING FAILURE AND THEY REPLACED ENTIRE RACK. FORD WONT PAY RENTAL, TRAUMA FOR KIDS THAT WONT RIDE IN IT AGAIN, HAVE TO DRIVE 6 HRS TO GO GET CAR. FORD DOESNT CARE!!! WAS TOLD BY MY REGIONAL FORD CUSTOMER SERVICE REP THAT VEHICLES DO NOT COME OFF OF THE ASSEMBLY LINE PERFECT AND THATS WHY WE HAVE WARRANTIES.

Related Complaints for the 2013 FORD FLEX

Other STEERING Complaints

#11706474 — December 22, 2025 — While driving, the power steering warning light illuminated and steering assist was lost. The steering became extreme...

#11702594 — December 2, 2025 — Power steering. While I was driving in my neighborhood the power steering went out and I could not make a turn. It l...

#11691920 — October 7, 2025 — The contact owns a 2013 Ford Flex. The contact recently purchased the vehicle. When the vehicle was purchased, the de...

#11685918 — September 9, 2025 — The contact owns a 2013 Ford Flex. The contact stated that upon starting the vehicle, the "Power Steering Assist Faul...

#11683179 — August 26, 2025 — The contact owns a 2013 Ford Flex. The contact stated that while attempting to reverse, the vehicle lost power steeri...

Recent Complaints for the 2013 FORD FLEX

#11716037 — VISIBILITY/WIPER — February 5, 2026 — Rear view camera has failed. The screen goes black and has a “contact dealer” message.

#11702594 — ELECTRICAL SYSTEM — December 2, 2025 — Power steering. While I was driving in my neighborhood the power steering went out and I could not make a turn. It l...

#11698163 — UNKNOWN OR OTHER — November 7, 2025 — Backup Camera not working

#11698035 — UNKNOWN OR OTHER — November 6, 2025 — THE REAR- VIEW BACK UP CAMERA DOES NOT OPERATE PROPERLY WHEN VEHICLE IS PUT IN REVERSE. IT WORKS INTEMITTEDLY. SOMETI...

#11695037 — UNKNOWN OR OTHER — October 22, 2025 — Rear view camera on my 2013 Ford Flex failing in same manner as other models recalled by Ford for failed rear view ca...