NHTSA Complaint #10749098 — 2008 BMW 535XI

TL* THE CONTACT OWNS A 2008 BMW 535XI. THE CONTACT STATED THAT AFTER EXITING THE VEHICLE AND TOUCHING THE HANDLE TO LOCK THE DOORS VIA THE KEYLESS ENTRY FEATURE, THE CONTACT FAILED TO REALIZE THAT THE PASSENGER HAD NOT EXITED THE VEHICLE. THE PASSENGER WAS UNABLE TO UNLOCK THE DOORS AND REMAINED TRAPPED IN THE VEHICLE WITH THE WINDOWS UP FOR APPROXIMATELY 15 MINUTES UNTIL THE DRIVER CAME BACK TO UNLOCK THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS EXPLAINED THAT WHAT THE CONTACT PERCEIVED AS A FAILURE WAS A SECURITY FEATURE OF THE VEHICLE AND WAS NOT CONSIDERED A DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.