NHTSA Complaint #10749073 — 2006 JEEP COMMANDER

MY FAMILY (HUSBAND & 2 SMALL CHILDREN) WERE DRIVING HOME ON THE MIAMI TURNPIKE IN CRAZY TRAFFIC. WE HIT A SPOT ON THE ROAD WHERE 2 ROADS MEET AND THE ENGINE COMPLITLEY TURNED OFF. I FREAKED OUT BECAUSE A CAR WAS BEHIND ME AND IT WAS BUSY TRAFFIC. ONCE MY SENSES KICKED IN I STARTED WIGGLING THE KEY AND TURNED IT AND THE CAR STARTED BACK UP. I DID NOT WANT TO DRIVE HOME! MY HUSBAND CALLED JEEP AND THEY WERE CLOSED. I CALLED THE RECALL LINE THIS MORNING AT 8:00 AM AND THE SERVICE WAS HORRIBLE. I WAS TOLD IT IS MY PREROGATIVE TO KEEP DRIVING BECAUSE THEY HAVE NO FIX. I LET THEM KNOW THE VEHICLE IS NOT SAFE TO DRIVE. THE SUPERVISOR TOLD ME THERE WAS NO FIX THEY COULD PUT ME ON AN EMAIL LIST FOR WHEN A FIX IS AVAVILABLE!!!! ARE YOU KIDDING? THEN I SAID WHAT IF WE DIE IN AN ACCIDENT AND SUE AND SHE SAID THAT'S YOUR FAMILIES PREROGATIVE IF THEY WANT TO SUE!!!!! I ASKED TO SPEAK TO A DIFFERENT SUPERVISOR AND SHE FLAT OUT SAID NO I HAVE HELPED YOU AND I WILL NOT LET YOU SPEAK TO ANOTHER SUPERVISOR!!!!!!