NHTSA Complaint #10748718 — 2012 FORD FOCUS

ON AUGUST 4, 2015 I WAS DRIVING MY VEHICLE AND WHEN I WENT TO TURN AT THE RED LIGHT, MY STEERING WHEEL LOCKED UP AND THEN I HEARD A BEEPING SOUND. I LOOKED DOWN AT MY DASHBOARD AND A MESSAGED APPEARED. I WAS UNABLE TO READ THE MESSAGE RIGHT THEN BECAUSE I WAS HAVING TO JERK MY STEERING WHEEL TO GET THE CAR TO MAKE THE LEFT TURN AND NOT RUN UP ON THE CURVE. TRAFFIC WAS COMING SO I COULDN'T JUST STOP IN THE MIDDLE OF THE INTERSECTION. ONCE I GOT TO THE PARKING AREA I READ THE MESSAGE ON THE DASHBOARD AND IT DISPLAYED, "POWER STEERING ASSIST FAULT." AS OF TODAY AUG 14, 2015 I HAVE NOT BEEN ABLE TO DRIVE MY VEHICLE AND I AM VERY AFRAID TO DRIVE IT. I HAVE CALLED THE LOCAL DEALERSHIP AND THEY WANT ME TO PAY FOR DIAGNOSTIC BECAUSE THEY SAID THAT THERE'S NO RECALL ON THESES VEHICLES. I REFUSE TO PAY FOR ANY SERVICE BECAUSE MY CONCERN IS THAT THIS IS A SAFETY ISSUE THAT THE FORD COMPANY SHOULD BE RESPONSIBLE FOR. WHEN I CALLED FORD TO REPORT THE ISSUE AND TO SEE IF THERE'S A RECALLED, I WAS TOLD THAT THIS IS THE FIRST THAT THEY HAVE HEARD OF THIS PROBLEM BUT WHEN I RESEARCHED THE ISSUE, I FOUND PLENTY OF COMPLAINTS ABOUT THE 2012 FORD FOCUS. CAN SOMEONE ADDRESS THIS ISSUE BEFORE THERE'S A FATAL ACCIDENT. I WILL BE WILLING TO ALLOW SOMEONE TO COME DRIVE MY VEHICLE, SEE THE MESSAGE THAT APPEARS ON MY DASHBOARD STILL AND INVESTIGATE THE VEHICLE IN ORDER TO SAVE MY LIFE AND SOMEONE ELSE'S LIFE. FORD DEALERSHIP SAYS THAT THEY HAVE NOT BEEN ABLE TO DUPLICATE THE ISSUE, WELL, MY VEHICLE IS MORE THAN AVAILABLE FOR SOMEONE TO DUPLICATE IT BECAUSE IT IS TOTALLY A LOCKED STEERING WHEEL SITTING IN MY PARKING LOT. I HAD TO HAVE MY MALE FRIEND TO DRIVE MY VEHICLE 2 MILES HOME BECAUSE IT SCARED ME SO BAD THAT I COULDN'T DRIVE IT ON TOP OF A TORN ROTATOR CUFF AND NOT BEING ABLE TO TURN THE WHEEL. PLEASE HELP ALL OF US HAVING THIS PROBLEM.