NHTSA Complaint #10748524 — 2001 DODGE DURANGO

TIRES issue reported to NHTSA

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Complaint Details

ODI Number	10748524
Vehicle	2001 DODGE DURANGO
Component	TIRES
Date of Incident	August 9, 2015
Date Filed	August 13, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I WORKED FOR A TIRE SHOP IN WAL-MART AND ON 08/09/15 A 2001 DODGE DURANGO CAME IN FOR TIRES. THE VEHICLE PLACARD CALLED FOR 225/75/15 EXTRA LOAD TIRES AND MY MANAGEMENT APPROVED FOR US TO PUT A STANDARD LOAD 235/75/15 TIRE (BRAND IS DEXTERO MADE BY GITI, I DIDN'T SELECT IT ON THE TIRE SELECTION DUE TO IT WASN'T LISTED) ON THE VEHICLE. IT WAS DIRECTLY AGAINST COMPANY POLICY AND UNSAFE TO PUT AN IMPROPER TIRE ON THAT VEHICLE. THIS IS THE THIRD TIRE THAT THEY PUT ON THIS VEHICLE. I WASN'T INVOLVED IN THE OTHER TWO BUT THIS LAST ONE ON SUNDAY THEY WANTED ME TO INSTALL SAID TIRE. I REFUSED TO DO KNOWING THAT IT WAS AGAINST OUR POLICY AND I DID NOT WANT TO PUT THE CUSTOMER IN AN UNSAFE POSITION. THEY FORCED ANOTHER TECHNICIAN TO DO THE WORK THEN PROCEEDED TO TERMINATE ME THE NEXT DAY ON 08/10/15. THE CUSTOMER IS IN CURRENT POSSESSION OF THE VEHICLE THAT HAS IMPROPER TIRES AGAINST WHAT THE VEHICLE REQUIRED FROM THE MANUFACTURER.

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