NHTSA Complaint #10747939 — 2006 SCION XB

I WAS DRIVING ALONG AND WANTED TO PUT MY REAR PASSENGER WINDOW DOWN SLIGHTLY TO LET AIR CIRCULATE. I NOTICED THAT IT DID NOT MOVE WHEN I HIT THE CONTROL FROM THE FRONT SEAT. LATER AFTER I STOPPED, I WENT AROUND AND OPENED THE DOOR AND TRIED THE SWITCH ON THE DOOR. THE WINDOW WOULD NOT OPEN. I CONTACTED SCION BY EMAIL AND THEY TOOK DOWN THE INFORMATION AND ASSIGNED ME CASE #150808054 AND TOLD ME TO CONTACT THEM BY PHONE. I DID AND SPOKE WITH LAUREN WHO WAS VERY GRACIOUS AND TOOK INFO FROM ME BUT HAD NO RESOLUTION FOR THE PROBLEM AND TOLD ME THE DEALERSHIP WOULD HAVE TO GIVE ME A PRICE ON REPAIRING IT. THE DEALERSHIP CONTACTED ME AND SAID IT WOULD BE BETWEEN $300 AND $500 DEPENDING ON WHAT WAS WRONG TO FIX IT. THE GENTLEMEN TOLD ME THERE WAS NOTHING MORE TO BE DONE IF SCION DIDN'T OFFER TO REPAIR IT FOR ME. I AM A SENIOR CITIZEN AND CANNOT AFFORD THIS TYPE OF COST TO REPAIR A WINDOW. THEREFORE I AM DRIVING WITH IT UNABLE TO OPEN. NOW AS FAR AS I AM CONCERNED THIS IS A MAJOR SAFETY ISSUE. IF SOMEONE IS IN THE BACKSEAT AND FOR ANY REASON WOULD NEED TO GET THAT WINDOW DOWN AND COULDN'T IT COULD BE VERY SERIOUS. A WINDOW SHOULD WORK AS LONG AS THE CAR IS ON THE ROAD AND THERE IS NOTHING TO OVERRIDE THE ELECTRICAL SYSTEM TO OPEN THE WINDOW. THIS LOOKS LIKE A MAJOR SAFETY ISSUE TO ME. I WENT ONLINE AND FOUND THAT THERE ARE A LOT OF PEOPLE HAVING THIS ISSUE WITH THIS PARTICULAR CAR. SCION SEEMS TOTALLY UNCONCERNED AND OFFERED NO HELP. WHAT CAN BE DONE IF ANYTHING? YOU ARE MY LAST HOPE FOR RESOLVING THIS...IT MAKES ME EXTREMELY NERVOUS TO KNOW THAT WINDOW CANNOT BE OPENED FOR WHATEVER REASON IT MIGHT NEED TO BE. I WILL APPRECIATE ANY HELP YOU CAN GIVE ME ON THIS. THANK YOU.