NHTSA Complaint #10747694 — 2015 NISSAN ALTIMA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10747694
Vehicle	2015 NISSAN ALTIMA
Component	STRUCTURE:BODY
Date of Incident	August 10, 2015
Date Filed	August 10, 2015
Mileage	12,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I AM UNABLE TO CLOSE THE HOOD OF MY CAR COMPLETELY. THE HOOD LATCH IS LOOSE AT ALL TIMES AND I AM UNABLE TO USE THE "OPEN HOOD" BUTTON ON THE INTERIOR. I NEVER RECEIVED A RECALL NOTICE FROM NISSAN. HOWEVER, WHEN I TOOK MY CAR IN FOR IT'S FIRST SERVICE APPOINTMENT AT EDISON NISSAN DEALERSHIP (04/21/2015), THE SERVICE TECHNICIAN REPORTED THAT THE RECALL WAS ADDRESSED AND SERVICED. TODAY ON 08/10/2015, THE HOOD POPPED OPEN AND I AM UNABLE TO CLOSE IT. I HAVE TRIED TO CONTACT THE DEALERSHIP TO SET UP A REPAIR, BUT NO SERVICE MANAGERS OR STORE MANAGERS WERE AVAILABLE TO DISCUSS MY CONCERNS AND THE REPRESENTATIVE WAS UNABLE TO SET UP A COURTESY LOANER CAR FOR ME TOMORROW, WHICH WOULD ALLOW ME TO DROP OFF MY CAR FOR REPAIR AND STILL GET TO WORK.

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