NHTSA Complaint #10747552 — 2011 FORD FUSION

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE VEHICLE WAS DRIVEN WITH CAUTION AND DIFFICULTY IN MANEUVERING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE POWER STEERING CONTROL MODULE, RACK AND PINION AND OTHER RELATED COMPONENTS WERE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 15V340000 (STEERING) HOWEVER, THE RECALL REMEDY WAS PERFORMED PRIOR TO THE RECEIVING THE RECALL NOTIFICATION. THE CONTACT WAS UPSET BECAUSE THE MANUFACTURER REFUSED TO REIMBURSE FOR PREVIOUS REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,941.