NHTSA Complaint #10747182 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10747182
Vehicle 2012 FORD FOCUS
Component STEERING
Date of Incident
Date Filed
Mileage 56,658 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

WHILE DRIVING DOWN THE HIGHWAY THE STEERING STARTED TO ACT WEIRD. IT WOULD GIVE A LOT AND GO TIGHT THEN GIVE AGAIN. A LOT OF PLAY IN THE WHEEL, WHEN IT WAS PERFECTLY FINE BEFORE. THEN AFTER 30 SECONDS OR SO OF THIS, THE INFORMATION LIGHT POPPED UP AND SAID "STEERING FAULT STOP SAFELY". I PULLED OVER TO SIDE OF ROAD AND STOPPED. THEN IT TURNED RED, LOCKED THE STEERING WHEEL AND SAID "STEERING LOSS STOP SAFETY". NOW THE CAR IS STUCK AND I AM ON THE SIDE OF THE ROAD CALLING A TOW TRUCK. IT WENT TO THE MECHANIC WHO DID SOMETHING TO GET THE CAR TO WORK AGAIN, AND 15 MINUTES OF DRIVING THE CAR AGAIN THIS CYCLE REPEATED ITSELF. IT HAS HAPPENED TO ME 3 TIMES AS OF THE WRITING OF THIS MESSAGE. I AM SCARED TO GET BACK IN THE CAR AT THIS POINT AS I HAVE A NEWBORN AND DON'T WANT TO RISK IT. I DON'T KNOW WHAT TO DO. I HAVE TO DRIVE IN ORDER TO GET TO WORK.

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