NHTSA Complaint #10746875 — 2004 BMW 745I

ON JULY 15, 2015, I WAS DRIVING ON FAR LEFT LANE OF HIGHWAY 65 HEADED TOWARD I80 TO SACRAMENTO WHEN I STARTED SMELLING HAIR BURNING AND FELT INTENSE HEAT ON MY LOWER BACK WHICH WAS PRESSING AGAINST THE DRIVER SEAT BACK. QUICKLY SMOKE STARTED COMING UP BETWEEN BY LEFT ARM AND ACROSS MY BODY. I WAS UNSURE OF WHAT WAS HAPPENING SO ATTEMPTED TO MOVE ACROSS HIGHWAY TO FAR RIGHT LANE PULL OVER ONTO HIGHWAY SHOULDER. AS SOON AS I COULD, I PARKED THE CAR JUMPED OUT OF THE DRIVER SEAT AND SAW THE SMOKE COMING OUT OF THE DRIVER'S SEAT BACK, I GRABBED MY BOTTLE OF WATER AND POURED IT ONTO THE SEAT WHERE AN APPARENT HOLE HAD BURNED THRU. WHEN SAFE, DROVE HOME AND CALLED BMW DEALERSHIP IN ROSEVILLE, CA TO REPORT THE INCIDENT. THE CAR WAS TAKEN INTO THE DEALERSHIP ON 7/16. THEY HAVE REPORTED IT AS A FAULTY HEATING MECHANISM TO BMW CORPORATE OFFICE. HOWEVER, THERE IS YET NO RESPONSE FROM CORPORATE AND NO RESOLUTION. BMW CORPORATE APPEARS TO BE ATTEMPTING TO MAKE US/OWNERS RESPONSIBLE FOR THE COSTS. IT HAS BEEN 22 DAYS SINCE THE INCIDENT AND DESPITE MULTIPLE CALLS, EMAILS AND COMMUNICATIONS, NOTHING HAS BEEN DONE TO ADDRESS THE FAULTY HEATING MECHANISM. PLEASE ADVISE WHAT CAN BE DONE TO GET ATTENTION TO THIS MATTER. BY THE GRACE OF GOD MY WIFE WAS NOT DRIVING AND I WAS ABLE TO GET ACROSS THE FREEWAY SAFELY BEFORE ANY HARM OR DAMAGE WAS DONE. WE DON'T WANT OTHERS TO SUFFER ANY CONSEQUENCES BECAUSE OF FURTHER DELAYS AND LACK OF ATTENTION TO THIS CRITICAL SAFETY ISSUE.