NHTSA Complaint #10746693 — 2012 NISSAN SENTRA

WE OWN A NISSAN SENTRA 2012. I WAS DRIVING MY CAR TO THE MECHANIC IN ORDER TO DO AN OIL CHANGE. FIVE BLOCKS BEFORE ENTERING THE MECHANIC SHOP, I HEARD A STRONG METALLIC NOISE ON THE LEFT BOTTOM PART OF MY CAR. I ASKED THE MECHANIC TO CHECK SUCH NOISE. HE TOLD ME THAT IT WAS THE ELECTRIC RACK AND PINION UNIT. IT WAS BROKEN. ACCORDING TO HIM IT IS VERY RARE THAT THIS PART OF THE CAR COULD BE BROKEN IN A 2012 CAR. SINCE HE WARNED ME THAT COULD HAVE BEEN DANGEROUS TO DRIVE THE CAR IN THAT CONDITION?A SERIOUS ACCIDENT COULD HAVE OCCURRED, FOR WHEN IT HAPPENS BOTH FRONT WHEELS WILL ROLL IN DIFFERENT DIRECTIONS?I ORDERED HIM TO FIX THE PROBLEM. IT COST ME $ 730. SEEKING SOME EXPLANATION AND SOME COMPENSATORY HELP, I WAS TO THE NISSAN DEALERSHIP FROM WHICH WE BOUGHT THE CAR AND TALKED WITH THE MANAGER?MR. ROURKE. THE DEALERSHIP IS: NISSAN CENTRAL?1919 CENTRAL AVE. YONKERS NY, 10710. HE TOLD ME THAT MY WARRANTY HAS EXPIRED AND THAT HE COULD NOT BE SURE OF THE INCIDENT SINCE I DIDN'T BRING THE CAR INTO HIS PLACE. ALSO, HE TOLD ME THAT IF I HAVE ALWAYS BROUGHT MY CAR INTO HIS PLACE TO MAKE MAINTENANCE AND REPAIRS, MAYBE I COULD HAVE SAVED MUCH MONEY OR MAYBE NISSAN COULD HAVE DONE IT FREE. THEREFORE, WE WOULD ASK YOU TO CONSIDER SEEKING OR SEARCHING POSSIBLE EVIDENCES TO RECALL THIS CAR OR TO WARN NISSAN SENTRA 2012 OWNERS OF POSSIBLE DEFECTIVE PROBLEM WITH THE STEERING SYSTEM OF THIS CAR. ALSO, I WOULD LIKE TO KNOW IF I HAVE THE RIGHT TO ASK NISSAN U.S.A. TO HELP ME TO PAY MY BILL. THE MECHANIC SHOP IS: L. & S AUTO REPAIRS, INC., YONKERS NY., AND WE HAVE THE OFFICIAL INVOICE OF THE JOB. THANKING YOU FOR YOUR TIME AND COLLABORATION, WE REMAIN. UPDATED10/27/15*BF