NHTSA Complaint #10746587 — 2007 TOYOTA CAMRY

ON 3/4/15 I HAD AN OIL CHANGE AT CONRAD'S. ON 3/11/15 I TOOK MY VEHICLE IN TO TOYOTA FOR THE OIL CONSUMPTION TEST. AT THIS TIME THEY ASKED WHEN MY LAST OIL CHANGE WAS AND I STATED 3/4/15. THEY SAID THEY TYPICALLY LIKE TO PERFORM THE OIL CHANGE BEFORE THE TEST BUT THAT OIL CHANGE WAS RECENT ENOUGH TO USE. WHEN THEY CHECKED MY OIL THEY SAID MY CAR ARRIVED WITH NO OIL READING ON THE DIPSTICK AND THAT IT WAS MORE THAN ONE QUART LOW ON OIL. I EXPLAINED HOW COULD THAT BE I HAVE NO OIL IN MY DRIVEWAY OR ANYWHERE. THE SERVICE ADVISOR SAID THEY WOULD NEED TO DO AN OIL CHANGE OR THEY COULDN'T DO THE TEST. I CALLED CONRAD'S THEY STATED THAT IS NOT TRUE AND IT'S THERE WORD AGAINST TOYOTA. I HAD TOYOTA PERFORM THE OIL CHANGE AND THEY ALSO SEALED THE ENGINE OFF FOR THE TEST. ON 4/22/15 I RETURNED AS I HAD REACHED 1200 MILES SINCE THE START OF THE TEST. AT THAT POINT THEY STATED MY CAR PASSED AND THE OIL CONSUMPTION WAS GOOD. IN JUNE I WAS HEADED OUT OF TOWN AND THE OIL LIGHT FLASHED ON AS I EXITED THE HIGHWAY. AT THAT POINT WE ADDED TWO QUARTS OF OIL. NOW IT IS 8-5-15 AND MY SON WAS DRIVING THE CAR AND THE ENGINE STARTED KNOCKING. WE ADDED TWO QUARTS OF OIL BUT IT'S TOO LATE. THE NOISE COMING FROM INSIDE THE ENGINE DID NOT STOP. CALLED TOYOTA TODAY AND TALKED TO THE SERVICE MANAGER AND HE SAID I COULD BRING IT IN TO BE LOOKED AT. I WILL HAVE TO TOW IT UP THERE AS I'M NOT SURE IF IT'S DRIVABLE. NEXT OIL CHANGE WAS 9-7-15 OR 92481 MILES. CURRENT MILAGE 94014. IT APPEARS THAT THE CAR IS BURNING AN EXCESSIVE AMOUNT OF OIL EVEN THOUGH TOYOTA CLAIMS IT PASSED THE TEST.