NHTSA Complaint #10745996 — 2009 CHEVROLET TRAVERSE

WHEELS issue reported to NHTSA

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Crash

Complaint Details

ODI Number 10745996
Vehicle 2009 CHEVROLET TRAVERSE
Component WHEELS
Date of Incident
Date Filed
Mileage 68,890 miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

6/9/2015 MY CAR WAS SERVICED AT THE CHEVY DEALERS REPAIR SHOP TO PREPARE FOR A LONG DISTANCE TRIP. THEY REPORTED I NEEDED 4 NEW TIRES. I ONLY AGREED TO REPLACE 2 REAR TIRES. I RECEIVED MY CAR 6/10/2015. 6/15/2015 ONLY 4 DAYS LATER ONE OF THE NEW TIRES BLEW OUT INTO 3 PCS (JUST MISSING SERIOUS OR FATAL INJURY). ONCE AAA INSTALLED THE SPARE TIRE I CALLED THE MANAGER OF THE CHEVY REPAIR SHOP IN NJ TO REPORT THE BLOW OUT & TO REQUEST THEY PAY FOR PENDING REPAIRS. HE STATED HE DID NOT HAVE A WAY TO PAY FOR THE REPAIRS. HE ADVISED ME TO PAY FOR THE TIRE REPAIRS A REIMBURSEMENT. 6/15/2015 I WAS ADVISED THAT THE TIRE SENSOR WAS DESTROYED IN THE BLOW OUT. I ONLY REPLACED THE TIRE TO GET HOME (FORCED TO PURCHASE A TIRE @ $193.77). WHEN MY CAR RETURNED HOME. I CONTACTED GENERAL MOTOR (GM). A GM REP SAID THAT GM WOULD SPEAK TO THE CHEVY GARAGE ON MY BEHALF. GM CALLED AND REQUESTED I TAKE MY CAR TO A GOODYEAR REPAIR SHOP FOR INSPECTION, POSS REPAIRS AND POSS REFUND. FURIOUS AT SHOP & GM FOR PLACED DEFECTIVE TIRES ON MY CAR AND FOR A LACKED OF ACCOUNTABILITY AND A LACK OF OVER SITE FOR SUCH A DANGEROUS ACT. ONLINE I DISCOVERED THAT THE TIRES PLACED ON MY CAR ON JUNE 10, 2015 WERE RECALLED BY GOODYEAR BETWEEN DECEMBER 2014 AND FEBRUARY 2015. MY TIRES:TYPE: GOODYEAR HL EDITION FORTEGRA; SIZE: MTS P255/65R18; DOT# 4BXM ARDR 4614 & DOT# 4BXM ARDR 0515. I FOUND AN ONLINE LETTER FROM GOODYEAR TO ALL DEALERS MANDATING THEM TO RETURN ALL RECALLS. I SHELLED OUT $777.31 TO HAVE MY CAR READY FOR TRAVEL. DURING THE BLOW OUT I PUT OUT $193.77 TO GET MY CAR SAFELY BACK HOME. I PAID OUT $1,051.21 TO REPLACE 4 NEW TIRES. I THEN HAD TO COUGH UP $380.60 TO GET BRAKES AND ROTORS WHICH STOPPED WHEEL VIBRATION. THE GRAND COST WAS MORE THAN $2,402.89 WHICH DDI NOT COVER TIRE REMOVAL AND DONUT INSTALLATION. STILL MY CAR HAS NOT BEEN TOTALLY REPAIRED OR INSPECTED FROM THE BLOW OUT.

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