NHTSA Complaint #10745666 — 2011 HONDA CIVIC SUSPENSION

Complaint Details

ODI Number	10745666
Vehicle	2011 HONDA CIVIC
Component	SUSPENSION
Date of Incident	May 4, 2015
Date Filed	August 2, 2015
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

I CALLED HONDA CUSTOMER CARE AND THEY TOLD ME THAT THE PROBLEM THAT I AM EXPERIENCING IS NOT COVERED ANY LONGER UNDER THE WARRANTY. WHEN I TURNED LEFT, A CLUNKING NOISE CAN BE HEARD, AT FIRST I THOUGHT IT WAS A DRIVE AXLE. BROUGHT TO THE DEALER, CHARGED ME A DIAGNOSTIC FEE AND THEY CONFIRMED THAT IT IS NOT AN AXLE PROBLEM. THEY TOLD ME THAT IT IS A BUMP STOP PROBLEM, I HAVE TWO OLDER HONDA VEHICLES AND I DID NOT HAVE THIS PROBLEM. HONDA STRUTS ARE MEDIOCRE AND LOW IN QUALITY. THE SECOND PROBLEM THAT I HAVE IS EVAP MIL (P2422). AS PER TSB, THIS NEEDS TO BE FIXED AS WELL ON THIS SAME CAR.

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