NHTSA Complaint #10745634 — 2008 HONDA FIT

I RECEIVED THE NOTICE "WARRANTY EXTENSION: ELECTRIC POWER STEERING WITH DTC 32-09 OR 61-04" FROM HONDA IN OCTOBER 2014 THAT STATES, "ON SOME 2007-2008 FIT VEHICLES, THE ELECTRIC POWER STEERING MAY FEEL HEAVIER THAN NORMAL OR IS HARD TO TURN, PARTICULARLY WHEN THE VEHICLE IS NOT MOVING. TO ENSURE YOUR CONFIDENCE IN OUR PRODUCT, AMERICAN HONDA IS EXTENDING THE WARRANTY OF THE ELECTRIC POWER STEERING TO 10 YEARS FROM THE ORIGINAL DATE OF PURCHASE, OR 150,000 MILES, WHICHEVER COMES FIRST." IT STATES,"NO ACTION IS REQUIRED ON YOUR PART UNLESS YOU EXPERIENCE A PROBLEM." IT STATES," IF THE STEERING FEELS HEAVIER THAN NORMAL, CONTACT ANY AUTHORIZED HONDA DEALER FOR AN APPOINTMENT TO HAVE IT REPAIRED." IN TWO INSTANCES I HAD EXPERIENCED THIS PROBLEM. EACH OF THESE EVENTS OCCURRED WHEN I WAS TURNING INTO AN INTERSECTION. THE STEERING WHEEL LOCKED UP, AND I WAS UNABLE TO TURN IT AT ALL. I WAS AFRAID THIS WAS GOING TO CAUSE AN ACCIDENT IN THE INTERSECTION. I TURNED THE IGNITION OFF, AND THEN BACK ON, AND THE ERROR WENT AWAY I HAVE NOTIFIED TROY HONDA AND LAFONTAINE HONDA THAT I HAD EXPERIENCED THIS PROBLEM TWICE, BUT THEY HAVE BOTH TOLD ME SINCE THERE IS NO ERROR CODE CURRENTLY, THERE IS NOTHING THEY CAN DO ABOUT IT. WHEN I CONTACTED HONDA CUSTOMER SERVICE, (800) 999-1009, THEY SAID THE SAME THING. I AM SURPRISED HONDA WOULD SEND OUT THIS WARRANTY EXTENSION, THEN REFUSE TO FIX IT WHEN I TAKE MY CAR IN FOR THIS EXACT ISSUE.