NHTSA Complaint #10745512 — 2012 VOLKSWAGEN JETTA

I PURCHASED MY 2012 VOLKSWAGEN JETTA APPROX OCTOBER 31, 2011. WITHIN THE FIRST 3-4 MONTHS THE CAR COMPUTER SYSTEM LOCKED UP WHILE I WAS DRIVING. (I WAS UNABLE TO PUT DOWN THE WINDOWS, THE A/C STOP WORKING, ENGINE LIGHTS LID UP ON THE DASHBOARD) SO I DROVE IT STRAIGHT TO THE DEALERSHIP AND THEY IMMEDIATELY APOLOGIZED AND KEPT THE CAR FOR SEVERAL DAYS TO CORRECT THE DEFECT. IN 2013 THE STEERING LOCK WENT BAD WHILE DRIVING AND WE COULDN'T TURN THE CAR OFF. THIS HAPPENED AT 6:45PM AFTER THE DEALERSHIP CLOSED. SO THE CAR CONTINUED RUNNING IN FRONT OF MY HOUSE FROM 6:45PM TO 7:30AM WHEN THE DEALERSHIP OPENED. I EXPLAINED TO THE DEALERSHIP HOW FRUSTRATING, PHYSICALLY, AND MENTALLY DRAINING THAT NIGHT WAS. WE COULDN'T PARK THE CAR IN A GARAGE AND RISK THE GASES GETTING INTO THE HOME SO WE LEFT IT IN FRONT THE HOUSE AND HAD TO STAY UP ALL NIGHT AND WATCH IT SO NO ONE WOULD STEAL IT. THEY DIAGNOSED IT AS A BAD STEERING COLUMN. THE CAR SOMETIMES ACCELERATE FAST ON ITS ON WHEN YOU ATTEMPT TO USE THE CRUISE CONTROL. NOW CURRENTLY THE STERLING LOCK IS GONE BAD ON THE CAR AGAIN. I HAVE CONTACTED VOLKSWAGEN AND THE DEALERSHIP SEVERAL TIMES ABOUT THIS PART/ISSUE THIS YEAR AND THEY TOLD ME THE CAR IS OUT OF WARRANTY AND I WOULD HAVE TO PAY FOR THE REPAIR. A STEERING COLUMN GOING BAD IN A CAR EVERY YEAR IS NOT NORMAL. MY PROBLEM IS PAYING FOR THIS FAULTY, DEFECTIVE DANGEROUS CAR. I HAVE INVOICE AND REPAIR INVOICE ON THIS CAR DATING BACK TO THE FIRST FEW MONTHS OF OWNING IT. VOLKSWAGEN IS ON A MAJOR COVERUP TO AVOID A MASSIVE RECALL OF SEVERAL OF THE VEHICLES THEY KNOWINGLY ARE PUTTING DRIVERS AT RISK.