NHTSA Complaint #10745469 — 2011 DODGE RAM 1500

WE WERE TRAVELING HOME JULY 18TH ON THE INTERSTATE WHEN THE TRUCK STARTED SHAKING AND HE TRIED TO GET OFF THE INTERSTATE ON AN EXIT. THE STEARING MESSED UP AND HE LIKE TO HAVE NOT GOT IT STOPPED BEFORE WE WERE RUNNING OUT OF RAMP. IT' WAS LIGHT NOT HAVING CONTROL OF THE WHEEL OR BRAKES. WHEN WE GOT STOPPED HE OPENED THE HOOD TO SEE IF HE COULD SEE A PROBLEM THERE. HE ALSO WALKED AROUNG THE ENTIRE TRUCK CHECKING TIRES. WE FINALLY DECIDED TO TRY IT AGAIN. WE WERE THEN ONLY ABOUT 60 MILES FROM HOME. WE DROVE SLOWER THE REST OF THE WAY BECAUSE THAT WAS A VERY SCARY THING TO HAVE HAPPEN. OUR GRANDDAUGHTER HAD SOFTBALL PRACTICE WED. NIGHT IN KNOXVILLE TENN. IT WASN'T AS BAD AS AS THE 18TH BUT IT DONE IT A FEW TIMES ON US AGAIN. WE HAUL PRESIOUS CARGO , OUR GRANDDAUGHTERS, IT SCARES US TO DEATH DRIVING WITH THEM IN THA TRUCK. I TALED TO CHRYSLER 3 DAYS AGO AND SHE TOLD ME I WOULD GET AN EMAIL IN A DAY OR 2. SHE ALSO HAS US AN APPOINTMENT TO GET THE BOLT PUT ON ON AUGUST 17TH. BUT OUR CONCERNS ARE IT MAY HAVE MORE DAMAGE BECAUSE OF THE BRAKES AND STEERING DOING THIS. WE ONLY BOUGHT THIS TRUCK ON APRIL 19TH 2015. THE RECALLS ARE FROM 2013. WHY WEREN'T THEY FIXED THEN? THE TRUCK HAD NOT EVEN TURNED OVER 50,00 MILES WHEN WE BOUGHT IT. WE BOUGHT IT BECAUSE IT HAD LOW MILES AND WE WANT A SAFE VEHICLE TO TRAVEL TO HER GAMES AND PRACTICES. NOW WE ARE AFRAID THAT SOMETHING WILL HAPPEN AND THEY MIGHT GET HURT. I TRIED TO CALL THEM AGAIN TODAY, JULY 31ST I WAS ON HOLD FOR OVER 4 HRS.NEVER DID GET A REAL PERSON TO ANSWER.