NHTSA Complaint #10745184 — 2003 TOYOTA RAV4

I HAVE A 2003 TOYOTA RAV4! ON JULY 21, 2015 MY VEHICLE STARTED HARSH JERKING AND SLOW PERFORMANCE WHEN COMING FROM A STOP AND RED LIGHT! I ACCELERATED THE PEDAL TO THE FLOOR AND THE VEHICLE STILL WERE PERFORMING SLOW! I COULD HAVE GOT HIT SINCE IT WOULDN'T MOVE ANY FASTER! ON JULY 22, 2015 I DROVE MY VEHICLE TO LOVING LINCOLN-MERCURY. THEY PERFORM A TEST AND TOLD ME THAT THE ECM NEEDED TO BE REPLACED! THE SERVICE MANAGER TOLD ME THAT TOYOTA HAD A CUSTOMER SUPPORT PROGRAM TO REPLACE THE MALFUNCTION ECM! I CONTACTED THE TOYOTA CUSTOMER ASSISTANCE CENTER AND INFORMED THEM THE PROBLEMS I WAS EXPERIENCING WITH MY VEHICLE! I WAS INFORMED THAT THE CUSTOMER SUPPORT PROGRAM THAT WAS REPLACING THE ECM AND TRANSMISSION FOR FREE HAD EXPIRED ON MY VEHICLE! I WAS INFORMED THAT THE CUSTOMER SUPPORT PROGRAM WAS FOR THE FIRST 10 YEARS OR 150,000.00 MILES WHICHEVER CAME FIRST! I WAS INFORMED THAT MY VEHICLE EXPIRED IN 2013! I ASKED THE TOYOTA CUSTOMER ASSISTANCE CENTER WHY I DIDN'T RECEIVE A LETTER STATING THAT THE ECM AND POSSIBLE TRANSMISSION NEED TO BE REPLACE IN MY VEHICLE AND I WAS TOLD THAT THEY WOULD CHECK TO SEE IF A LETTER HAD BEEN MAILED! I HAVE BEEN LIVING AT MY ADDRESS FOR 30 YEARS AND I HAVEN'T RECEIVED ANYTHING INFORMING ME ABOUT REPLACING ANYTHING ON MY VEHICLE! NOW I'M FACING $5,551.60 PLUS TAX TO REPLACE THE ECM AND TRANSMISSION ON MY VEHICLE! I'M ON A FIXED INCOME OF SOCIAL SECURITY MONTHLY AND I CAN'T HAVE MY VEHICLE REPAIRED BECAUSE OF THIS EXPENSE! THEY DIDN'T MAIL ME A LETTER STATING I NEED TO REPLACE THE ECM AND POSSIBLE TRANSMISSION UNDER THIS FREE PROGRAM FOR THE CUSTOMER SUPPORT PROGRAM! I'M INFORMING YOU ABOUT THIS SITUATION WITH TOYOTA BECAUSE THIS IS A SAFETY PROBLEM! ANYONE WHO HAS A TOYOTA RAV4 AND IT'S DOING HARSH JERKING WITH SLOW PERFORMANCE CAN CERTAINLY GET HIT WHICH CAN CAUSED A BAD ACCIDENT!!!!!