NHTSA Complaint #10745143 — 2014 HONDA ODYSSEY

AT DIFFERENT TIMES SINCE THE PURCHASE OF THE VEHICLE IN AUGUST 2013 THE AUDIO SYSTEM IS COMPLETELY LOST. AFTER 1 1/2 YEARS OF DISCUSSING THIS WITH THE SERVICE DEPARTMENT OF THE LOCAL HONDA DEALERSHIP I WAS FINALLY INFORMED THAT HONDA HAS AN ISSUE WITH THE AUDIO SYSTEM AND PARING TO THE IPHONES. I SINCE HAVE DELETED MY PHONE FROM THE SYSTEM AND NO LONGER LEAVE THE BLUE TOOTH ON BUT STILL LOSE THE ENTIRE AUDIO SYSTEM FROM TIME TO TIME. THE CAR MUST BE TURNED OFF AND RESTARTED. ALSO AT TIMES THE FRONT COLLISION WARNING WILL GO OFF WHEN YOU HAVE NO ONE AROUND YOU. I BELIEVE IT IS ALL TIED TOGETHER. ALTHOUGH THIS IS NOT A SAFETY ISSUE I FEEL I HAVE NO WHERE ELSE TO TURN. AFTER CONTACT AMERICAN HONDA AND BEING ASSIGNED A CASE MANAGER ALL SHE COULD TELL ME WAS TO GET A DIFFERENT CELL PHONE. I HAVE BEEN TOLD THEY ARE WAITING FOR UPDATES BUT FIND IT IMPOSSIBLE THAT IT TAKES THIS LONG TO HAVE AN UPDATE BUILT. I KNOW I AM NOT THE ONLY CUSTOMER WITH THIS ISSUE AND FIND IT VERY FRUSTRATING THAT I HAVE BEEN FOR THE EXTRAS THAT I CAN'T EVEN USE. UPDATED 9/21/15 *LN.....UPDATED 10/01/15*BF *CN