NHTSA Complaint #10745066 — 2012 NISSAN VERSA

MY HUSBAND WAS DRIVING HOME FROM WORK IN OUR 2012 NISSAN VERSA. HE WAS ON THE HIGHWAY TRAVELING THROUGH A CONSTRUCTION ZONE AT APPROXIMATELY 55 MPH WHEN THE CAR SUDDENLY CUT OUT ON HIM. HE PUMPED THE GAS PEDAL BUT THE CAR WOULD NOT ACCELERATE OVER 20 MPH. HE PULLED THE CAR OFF AT THE CLOSEST EXIT. IT WAS TOWED TO A NISSAN DEALERSHIP WHERE IT WAS EVALUATED. WE WERE NOTFIED THAT A TOTAL TRANSMISSION REPLACEMENT WAS NECESSARY. I CONTACTED NISSAN AND WAS INFORMED THAT NISSAN TOOK NO RESPONSIBILITY FOR THE TRANSMISSION FAILURE BECAUSE THE WARRANTY HAD EXPIRED. HOWEVER, IN THE SCHEDULED MAINTENANCE PROVIDED IN THE OWNER'S MANUAL THE FIRST TRANSMISSION RELATED MAINTENANCE DOES NOT OCCUR UNTIL 60,000 WHEN THEY RECOMMEND CHECKING THE TRANSMISSION FLUID. NISSAN CLAIMS THEY HAVE NO WAY OF VERIFYING THAT VEHICLE MAINTENANCE WAS COMPLETED BECAUSE WE DID NOT HAVE THE MAINTENANCE COMPLETED AT A NISSAN DEALERSHIP. I OFFERED TO PROVIDE OUR RECORDS OF MAINTENANCE FROM OUR PROVIDER BUT NISSAN WAS NOT INTERESTED IN SEEING THEM. I SPOKE TO THREE DIFFERENT NISSAN ASSIST REPRESENTATIVES. FINALLY, I WAS INFORMED BY THE LAST REPRESENTATIVE THAT THERE WAS NO ONE ELSE TO WHICH I COULD PETITION MY CASE. IN SUMMARY, IF YOU HAVE A NISSAN VERSA YOU SHOULD EXPECT TO REPLACE YOUR ENTIRE TRANSMISSION WHEN THE VEHICLE IS THREE YEARS OLD. IN THE PAST, NISSAN HAS EXTENDED WARRANTY COVERAGE ON VERSA MODEL YEARS 2003-2010 FOR ISSUES WITH THE TRANSMISSION. I THINK A MANUFACTURER'S DEFECT STILL EXISTS IN THEIR TRANSMISSIONS. I THINK THIS DEFECT WAS THE CAUSE OF OUR TOTAL TRANSMISSION FAILURE. I JUST HOPE THAT NO ONE IS KILLED WHEN THEIR TRANSMISSION FAILS THEM IN THE MIDDLE OF RUSH HOUR.