NHTSA Complaint #10744458 — 2014 COACHMEN PURSUIT

ON 7/16/15 I WAS TRAVELING FROM NY CITY TO AUBURN NY. AFTER PULLING INTO A CAMP GROUND IN AUBURN NY IT CAME TO MY ATTENTION THAT THE EXTERNAL COMPONENTS [QUICK RELEASE PINS] OF MY RECENTLY PURCHASED BLUE OX TOWING SYSTEM WERE GONE. UPON REALIZING THIS CONDITION I KNEW THE SAFETY HAZARD HAD OCCURRED AT AN EARLIER POINT WHILE IN ROUTE. MY FIRST ACTION WAS TO CALL THE MANUFACTURE TO ADVISE THEM OF THE SITUATION. AFTER SOME DISCUSSION RELATING TO THE TRUTHFULNESS OF MY CLAIM THEY STATED THEY WOULD OVERNIGHT THE APPROPRIATE PARTS TO REPAIR THE SITUATION. AFTER 48 HOURS WITH NO DELIVERY I DROVE MY RV HOME AND MY WIFE DROVE OUR CAR. A SUBSEQUENT DELIVERY WAS MADE TO THE ADDRESS I PROVIDED THEM 2 DAYS AFTER MY DEPARTURE. I SUBSEQUENTLY RECEIVED TODAY [7/28/15] PARTS THAT DO NOT CORRESPOND TO THE PARTS OF MY ORIGINAL PURCHASE THAT WERE SAID TO REMEDY THE SITUATION. IT IS MY SINCERE BELIEF THAT THE ENTIRE UNIT HAS BEEN COMPROMISED. I HAVE SINCE SPOKEN TO OTHER ENTHUSIASTIC CAMPERS WHO SHARE MY OPINION OF THE UNIT AS A WHOLE. ALTHOUGH I ASSUMED THE BELATED PARTS I HAVE RECEIVED IS THEORETICALLY AN OFFER OF INDENTIFICATION BY THE BLUE OX CORPORATION I DESIRE TO BRING TO YOUR ATTENTION THE OVERALL STRUCTURAL INTEGRITY OF THE ENTIRE UNIT. I STRONGLY FEEL THAT SOME SORT OF INVESTIGATION SHOULD BE MADE AS I BELIEVE THAT THIS SITUATION IS A DANGER TO OTHER DRIVERS ON THE ROAD. I SINCERELY BELIEVE THAT THIS IS AN ON GOING INTEGRITY PROBLEM WITH THIS UNIT AND THAT THE CORPORATION IS NOT ADDRESSING THIS PROBLEM WITH THE PROPER DEGREE OF ALACRITY OR GENUINE SINCERITY. I FIND IT DIFFICULT [AT BEST] TO BELIEVE THAT I AM THE ONLY ONE THAT THIS HAS EVER HAPPENED TO. THEIR ATTITUDE TOWARDS THIS ENTIRE EPISODE HAS BEEN CAVALIER AND UNCARING OF A POTENTIAL DESIGN ISSUE THAT PUTS LIFE AND LIMB IN EXTREME DANGER. THANK YOU *TR