NHTSA Complaint #10744413 — 2012 FORD F-150

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10744413
Vehicle 2012 FORD F-150
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 47,980 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State RI

Consumer Description

2012 FORD F-150 ECOBOOST CAME OFF WARRANTY IN APRIL, ON JULY 2ND I STARTED THE TRUCK, PUT IT IN GEAR (DRIVE), AND HAD NO BRAKES. THERE WAS A GRINDING NOISE AS IF THE ABS WAS TRYING TO ENGAGE. I HAD TO PRACTICALLY STAND ON THE BRAKE PEDAL TO STOP THE TRUCK AND PUT IT BACK IN PARK. PUMPED THE BRAKES A FEW TIMES AND TRIED IT AGAIN SAME THING. I SHUT OFF THE ENGINE, TURNED IT BACK ON, AND LET IT WARM UP A FEW MINUTES. NOW IT WAS OK. FROM THEN ON WHEN THE TRUCK STARTED COLD IT HAS DONE THIS ON A REGULAR BASIS. GOOD THING I FOUND THIS BEFORE I REACHED ANY SPEED, AND WHILE THERE WAS NO CARGO IN THE BED TO ADD INERTIA. I DID SOME RESEARCH AND REPORTED TO FORD THAT THE BRAKE VACUUM ASSIST PUMP WAS LIKELY CORRODED, AND THAT THIS WAS A KNOWN ISSUE ON 2011-2013 F-150 ECOBOOST MODELS. THEY NEEDED A FORD TECHNICIAN TO MAKE THE DIAGNOSIS, WHICH I WAS CHARGED $100 FOR (TO DETERMINE THAT I WAS RIGHT). THEY ALSO REPORTED A BAD FUSE FOR THE PUMP. I AM HOPING NOBODY IS TRYING TO SAY THAT WITH A BAD FUSE THESE PUMPS WILL DISINTEGRATE IN THREE WEEKS OF SUMMER WEATHER? LET'S BE HONEST- THE BAD PUMP TOOK OUT THE FUSE, IF THE FUSE WAS BLOWN. THEY ESTIMATE A ~$900 REPAIR. I OPENED A TICKET WITH FORD MOTOR COMPANY BECAUSE THIS EVENT EXACTLY MATCHES NHTSA PRELIMINARY INVESTIGATION ITEM PE15026. PEOPLE WITH THESE TRUCKS OR ANYONE AROUND THEM COULD GET SERIOUSLY HURT IF THE DRIVER CANNOT REACT QUICKLY OR PANICS WHEN THIS PART FAILS, AND IT IS A POORLY DESIGNED PART. APPARENTLY THIS PART WAS RE-ENGINEERED FOR 2014 AND LATER MODELS. AT THE TIME OF THIS WRITING I AM HOPING I CAN GET SOME HELP FROM FORD. I AM A LONG TIME CUSTOMER AND HAVE HAD NO PRIOR ISSUE WITH THE DEALERSHIP OR THEIR SERVICE DEPARTMENT. THIS IS A MANUFACTURING QUALITY ISSUE, PURE AND SIMPLE. I JUST WANTED TO REPORT IN ORDER TO MAKE SURE THAT THIS CASE WAS INCLUDED WITH THE OTHERS RELATED TO PE15026... UPDATED 09/30/15*BF

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