NHTSA Complaint #10744064 — 2015 CHRYSLER 200

WE WERE AT A STOP SIGN WHEN WE HEARD A NOISE AND FELT A JOLT. WE GOT OUT OF THE CAR TO OBSERVE WHAT HAD HAPPENED AND DISCOVERED THAT THE BALL JOINT WAS NOT PROPERLY INSTALLED FROM THE FACTORY. THE PINCH BOLT WAS INSTALLED BUT THE HEAD OF THE BALL JOINT NEVER PASSED COMPLETELY THROUGH. WHEN IT CAME APART, IT CAME APART WITH SUCH FORCE THAT IT JERKED THE AXEL OUT AND CAUSED SOME MINOR BODY DAMAGE. THE RIGHT FRONT TIRE WAS FLIPPED OUT AND TURNED. THE FRONT END OF THE CAR WAS RESTING ON THE FENDER. AS STATED ON THE REPAIR INVOICE...."LOWER BALL JOINT SEPARATED FROM KNUCKLE, DOESN'T APPEAR TO BE FULLY INSTALLED. REPLACED RIGHT FRONT LOWER ARM, KNUCKLE, AXEL, SPLASH SHIELD. RELEARN POWER STEERING AND FOUR WHEEL ALIGNMENT". WE WERE ON OUR WAY TO A WEEK LONG VACATION AND HAD TO SPEND IT IN A DEALERSHIP AND ENTERPRISE RENTAL CAR AGENCY. VEHICLE WAS NOT REPAIRED WHEN WE HAD TO LEAVE AND COME HOME. I HAVE VIDEOS AND PHOTOS. SPOKE TO CHRYSLER CARE WHO SEEMED WILLING TO WORK WITH US. I ADVISED THAT MY DAUGHTER WAS TERRIFIED TO DRIVE THIS CAR AGAIN. WE HAD ONLY HAD IT 2 WEEKS. THIS WAS HER FIRST NEW CAR PURCHASE. SHE IS A FULL TIME NURSING STUDENT AND WORKS A FULL TIME JOB. WE ASKED THAT CHRYSLER JUST REPLACE THE VEHICLE WITH ONE OF EQUAL VALUE AND WAS TOLD BY THE BUYBACK DEPARTMENT THAT THEY WERE REFUSING TO DO THAT AND THAT THIS WAS COVERED UNDER THE WARRANTY. THE VEHICLE IS STILL SITTING AT A CHRYSLER DEALER IN MYRTLE BEACH SC. IT HAS BEEN THERE OVER A MONTH. CHRYSLER HAS REFUSED TO ASSIST US. I HAVE SPOKEN TO AN ATTORNEY AND WAS ADVISED THAT I WOULD NEED TO SUE CHRYSLER CORP. AND THE DEALERSHIP. THIS VEHICLE PASSED 2 INSPECTIONS AT THE DEALER WITH FAULTY ASSEMBLEY. I HAVE COPIES OF ALL PHONE CONVERSATIONS, THE TIME AND NAME OF WHO I SPOKE WITH ALONG WITH A COPY OF THE INVOICE. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE!