NHTSA Complaint #10743980 — 2007 JEEP GRAND CHEROKEE

PROBLEM: EXCESSIVE VIBRATION OF FRONT END FIRST NOTICED WHEN INCREASING UP TO SPEED ENTERING 55 MPH HIGHWAY. I BROUGHT THE JEEP TO THE CHRYSLER JEEP DEALER WHERE I BOUGHT IT AND THEY TOLD ME THERE WAS A FRONT END ISSUE AND THEY NEEDED TO ORDER PARTS FOR THE REPAIR. I WAS TOLD I HAD TO PREPAY FOR THE PARTS , WHICH I DID. THE PARTS ORDERED AND REPLACED WERE; STEERING RACK AND BOTH TIE RODS. THESE WERE REPLACED ON 8/20/13. A FEW DAYS LATER THE SAME PROBLEM HAPPENED, EXCESSIVE VIBRATION WHILE GETTING UP TO SPEED ENTERING THE HIGHWAY. I IMMEDIATELY DROVE TO THE DEALER, THEY TEST DROVE THE VEHICLE AND COULD NOT FIND THE PROBLEM THEY ASKED ME TO KEEP AN EYE ON IT AND THE ISSUE HAPPENED AGAIN. THERE WERE AT THE LEAST TWO TIMES I WAS ASKED TO LEAVE MY JEEP WITH THEM SO THEY COULD DRIVE IT FOR A FEW DAYS. THEY CLAIM THE ISSUE NEVER AROSE. 2 YEARS LATER AND I AM STILL HAVING THE SAME ISSUE OCCASIONALLY. IT DOES NOT HAPPEN EVERY DAY BUT WHEN IT DOES HAPPEN WHAT ALLEVIATES IT IS IF I STOP ON THE SHOULDER OF THE HIGHWAY AND START AGAIN. THE DEALER DOES HAVE THE RECORDS OF MY NUMEROUS VISITS FOR THE SAME ISSUE AND IT HAS NEVER BEEN RESOLVED.