NHTSA Complaint #10743964 — 2014 FIAT 500

PURCHASED FROM HENDRICKS IN CARY, NC. NEVER FELT IT OPERATED CORRECTLY, WOULD LURCH FORWARD VERY VIOLENTLY AND BRAKING WAS DIFFICULT. IN EARLY FEB 2015 WHILE DRIVING AT 30-35MPH THE CAR REFUSED TO MOVE FORWARD AND WAS STUCK ON 2ND GEAR, PULLED OVER AND TURNED IT OFF TWICE, BUT WOULD NOT CORRECT. DROVE 6 MILES TO DEALER ON 2ND GEAR, THEY CHECKED IT BUT SENT ME ON MY WAY TELLING ME THAT THEY COULD NOT DUPLICATE IT AND THEREFORE NOT INVESTIGATE. ALSO, THEY TOLD ME THAT THERE WERE NO OTHER SIMILAR COMPLAINTS EVER MADE TO FIAT-CHRYSLER. 2 WKS LATER THE CAR STALLED AND THEN JUST SHUT DOWN IN THE MIDDLE OF AN INTERSECTION, NO TOWING PROVIDED WHEN I CALLED DEALERSHIP, I WAITED FOR MY AAA TO SHOW UP(IN 16 DEGREES)THEY HAD THE CAR FOR OVER 3 WEEKS AND SAID THEY COULDN'T FIND THE PROBLEM. THIS HAS CONTINUED TO HAPPEN, ON 2ND GEAR AND TWICE WHEN I ACCELERATE ON HIGHWAY WONT GO PAST 5TH GEAR AND EVERY TIME I TAKE IT IN AND PICK IT UP, THERE ARE OTHER ISSUES, RADIO, BLUETOOTH,NOT OPERATING, STALLING, LURKING AND BRAKES, ITS LOCKED ME OUT, THERE IS ALSO A VERY FOUL ORDER FROM THE EXHAUST THAT HAS BEEN THERE SINCE THE DAY I TOOK IT HOME. TOTAL DAYS IN SERVICE AT HENDRICKS 71. FILED WITH FIAT-CHRYLSER ON ADVICE FROM DEALER, THEY SAID THEY SUPPORTED THE BUY BACK, BUT WHEN IT CAME DOWN TO DOING IT, THEY REFUSED TO ASSIST. FIAT-CHRYSLER REQUESTED I TAKE IT BACK TO DEALER, THEY HAD IT FOR 36 DAYS. NO ONE CALLS OR COMMUNICATES WITH ME SO I JUST SHOW UP TO GET AN UPDATE AND THE DEALER TELLS ME THERE IS NOTHING WRONG WITH THE CAR, THE BUY BACK HAS BEEN REFUSED AND I NEED TO TAKE MY CAR BACK NOW! WHEN I PICKED UP THE CAR AFTER 36 DAYS IT HAD THE SAME MILES AS WHEN I DROPPED IT OFF. THIS WAS 1 WEEK AGO AND I HAVE YET TO HEAR FROM FIAT-CHRYSLER REGARDING MY REQUEST FOR A BUYBACK OR AT LEAST AN UPDATE ON THEIR INVESTIGATION.