NHTSA Complaint #10743694 — 2010 FORD ESCAPE

PURCHASED 2010 FORD ESCAPE XLT IN APRIL 2015. (1) VEHICLE HAD SOUND COMING FROM ENGINE WHEN ACCELERATING. ISSUED FIXED BY DEALER REPLACING BELT TENSIONER BUT NOISE HAS SINCE RETURNED. (2) VEHICLE ALREADY HAD OR DEVELOPED CONSTANT VIBRATION AT IDLE WHEN IN DRIVE AND FOOT ON BREAK AND GETS WORSE WITH A/C ON. TOOK TO DEALER 3 TIMES WHO STATED THEY REPLACED RIGHT ENGINE MOUNT AND REAR TRANSMISSION MOUNT BUT VIBRATION CONTINUED AFTER REPAIRS. SERVICE DEPT TECH STATING THAT THERE IS A STRONG VIBRATION BUT THAT THEY ARE UNABLE TO DETERMINE ENGINE VIBRATION BUT THAT VEHICLE IS OPERATIONAL. VIBRATION IS VERY STRONG AND ALMOST FEELS LIKE ENGINE WANTS TO TURN OFF AT TIMES. IF TRANSMISSION IS PUT IN NEUTRAL OR PARK THEN VIBRATION IS GONE AND NOT NOTICEABLE WHILE DRIVING. (3) TRANSMISSION SHIFTING FROM 1ST TO 2ND IS HARSH AND DELAYED AT TIMES CAUSING A JERKING MOTION ON NUMEROUS OCCASIONS DURING CITY DRIVING AND TRANSMISSION OCCASIONALLY JERKS WHEN PUT IN REVERSE BUT NOT ALWAYS CONSISTENT. SAFETY CONCERN IS VEHICLE FEELS AS IF IT MAY SHUT DOWN WHILE THIS VIBRATION IS BEING OBSERVED AND CAUSES SAFETY CONCERNS WHEN DRIVING VEHICLE AND THAT TRANSMISSION MAY FAIL SOON. PURCHASED AT FIAT OF FRESNO, FRESNO CA.