NHTSA Complaint #10743584 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	10743584
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	July 27, 2015
Date Filed	July 27, 2015
Mileage	1,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

THE FORD FOCUS 2012 SE HATCHBACK, SPORT SUSPENSION. THE CHROME SURFACE ON THE STEERING WHEEL BEGAN TO PEEL OFF AND FLAKE SOON AFTER PURCHASE. THE SHARDS ARE METALLIC AND SHARP, AND HAVE CUT MY FINGER WHILE DRIVING. THE PROBLEM IS A MAJOR IRRITANT SINCE THIS PROBLEM IS LOCATED ON SURFACES THAT HAVE BUTTONS AND ARE USED TO CONTROL VARIOUS FEATURES. I ATTEMPTED TO MAKE A WARRANTY CLAIM ON THE ISSUE BUT OURISMAN FORD, ALEXANDRIA VA DECLINED THE CLAIM. MANY OTHER FORD OWNERS SEEM TO HAVE SIMILAR PROBLEMS BASED ON ONLINE RESEARCH. FORD SHOULD OFFER TO REPLACE THIS INEXPENSIVE PART WHICH AFFECTS DAILY DRIVING.

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