NHTSA Complaint #10743577 — 2013 DODGE CHARGER

AIR CONDITIONING SYSTEM BEGAN SMELLING LIKE MOLD/MILDEW AFTER LESS THAN ONE (1) YEAR OF USE. WE HAVE TAKEN IT TO THE DEALERSHIP MORE THAN 3 TIMES FOR THIS ISSUE WITHOUT RESOLUTION. THERE IS NOT ANY WATER COMING INTO THE PASSENGER FLOORBOARD THAT WOULD INDICATE A SIMPLE CONDENSATE DRAIN CLOG. FIRST RECOMMENDATION WAS TO RUN THE A/C ON RECIRCULATE FOR 10 MINUTES, THEN FRESH AIR FOR 10 MINUTES AND REPEAT 4-5 TIMES, THEN RUN THE VENT WITHOUT A/C FOR 10 MINUTES. SECOND RECOMMENDATION WAS TO CHANGE THE CABIN AIR FILTER (WHICH HAS A RECOMMENDED REPLACEMENT AT THE 2 YEAR MARK). THIRD RECOMMENDATION WAS TO SPRAY AN ANTI-MICROBIAL/FRAGRANCE SOLUTION MADE BY BG INTO THE EVAPORATOR HOUSING. NONE OF THESE RECOMMENDATIONS HAVE RESULTED IN A RESOLUTION OF THE ISSUE. MY $40,000 CAR STILL SMELLS LIKE A BARN. THIS IS RIDICULOUS TO ME CONSIDERING I ALSO HAVE AN 18 YEAR OLD HONDA CIVIC THAT HAS NEVER, EVER HAD THIS ISSUE BEFORE, BUT MY PREVIOUS 2008 CHARGER HAD THIS EXACT SAME PROBLEM AFTER 3 YEARS OF OWNERSHIP (ALSO PURCHASED BRAND NEW FROM THE DEALER). I AM STARTING TO THINK THERE IS A PROBLEM WITH THE MANUFACTURING PROCESS WHERE THEY ARE FAILING TO ADEQUATELY SPRAY THE EVAPORATOR COMPONENTS WITH AN ANTI-FUNGAL AGENT PRIOR TO INSTALLATION INTO THE VEHICLE WHICH WOULD PREVENT THIS ISSUE FROM OCCURRING.