NHTSA Complaint #10743546 — 2007 MITSUBISHI OUTLANDER

I WAS LEAVING WORK WHEN I HEARD A LOUD BANG COME FROM THE FRONT END. I PULLED OVER AND COULD SEE THE FRONT COIL SPRING ON MY DRIVERS SIDE WAS BROKEN. I PARKED IT UNTIL I COULD FIGURE OUT WHAT NEEDED TO BE DONE. I FOUND OUT THAT MITSUBISHI EXTENDED THE WARRANTY TO 120000 MILES I HAD 123995. I CALLED THE MITSUBISHI PARTS DEPARTMENT NEAR MY AREA AND THEY HAD A SET, I TOLD THEM I WANTED TO FIND OUT IF MITSUBISHI WOULD HONOR THE WARRANTY SINCE THE MILEAGE WAS SO CLOSE, BEFORE I PAID FOR THEM. IT TOOK MITSUBISHI A COUPLE OF DAYS TO GET BACK TO ME. THEY TOLD ME THEY WOULDN'T DO ANYTHING ABOUT IT. I ASKED IF THEY WOULD PAY FOR THE SPRINGS AND I WOULD DO THE LABOR MYSELF, THEY TOLD ME NO. I CALLED THE PARTS DEPARTMENT BACK THEY HAD ALREADY SOLD THE ONES THEY HAD IN STOCK. IT SEEMS TO BE A COMMON PROBLEM BECAUSE THEY HAD TO ORDER THEM AND THEY WERE ON BACK ORDER (IT TOOK 2 WEEKS TO GET THEM). WHEN THE PARTS FINALLY CAME IN I GOT BOTH FRONT SPRINGS BECAUSE I WAS TOLD YOU SHOULD REPLACE BOTH AT THE SAME TIME. IT WAS A GOOD THING I ORDERED THEM BOTH BECAUSE THE DAY I WENT TO INSTALL THEM, I LOOKED AND NOTICED THE PASSENGER SIDE HAD BROKEN WHILE THE CAR WAS JUST SITTING THERE AND THE CRAZY THING IS BOTH SPRINGS HAD BROKEN IN THE EXACT SAME PLACE. MITSUBISHI MUST HAVE A DATA BASE AND KNOWS PRETTY CLOSE TO WHEN THE SPRINGS ARE GOING TO BREAK AND MADE THE WARRANTY JUST SHY OF WHEN THEY WOULD BREAK. I JUST SEEMS THE ODDS OF BOTH SPRINGS BREAKING AT ALMOST THE EXACT SAME TIME IS ASTRONOMICAL. I KEPT THE SPRINGS IN CASE ANYBODY NEEDS TO SEE THEM. I ALSO LOOKED ON LINE AND FOUND QUITE A LOT OF COMPLAINTS ABOUT THE SAME PROBLEM ALL OVER THE USA AND CANADA AND DOESN'T SEEM TO MATTER IF IT'S IN A COLD OR WARM STATE. MOST ALL OF THE COMPLAINTS WERE AFTER THE EXTENDED WARRANTY HAD EXPIRED. MITSUBISHI SHOULD DO A RECALL BECAUSE IT COULD CAUSE AN ACCIDENT IF IT HAPPENS AT A HIGH RATE OF SPEED.