NHTSA Complaint #10743502 — 2006 GMC ENVOY

WHILE SERVICING MY VEHICLE AT AN AUTHORIZED GM DEALERSHIP, I WAS NOTIFIED OF THE RECENT RECALL REGARDING HEADLAMPS WHICH GET HOT AND CAN FAIL. IT HAS BEEN NEARLY 8 MONTHS SINCE THAT RECALL WAS ISSUED, AND YET THERE REMAINS NO IDENTIFIABLE REMEDY OR SOLUTION AS TO HOW THEY WILL RESOLVE THE ISSUE AND REPAIR / REPLACE THE DEFECTIVE COMPONENTS.. ENTITLED TO SAFE VEHICLES, I AM UNSURE AS TO HOW OR WHY GM WOULD BELIEVE THAT 8 MONTHS TO NOT EVEN HAVE ANNOUNCED A SOLUTION IS AN ABSURDITY. AT THIS POINT, THE PERIOD OF TIME IN WHICH THE MANUFACTURER HAS HAD TO DEVELOP AND IMPLEMENT A SOLUTION IS SIMPLY UNACCEPTABLE AS A CONSUMER. I AM UNDER THE BELIEF THAT THEIR SOLUTION TO THE PROBLEM IS SIMPLE, THEY ARE GOING LET THE VEHICLES AGE A FEW MORE YEARS AND HOPE BY THAT TIME, ADDITIONAL VEHICLES REQUIRING REPAIR WILL NO LONGER BE ON THE ROAD AND THE ISSUE WILL MAGICALLY GO AWAY. AS OWNERS OF THIS VEHICLE, I AM ENTITLED TO THE REMEDY AS PROMISED UNDER RECALL GM 14291, AND I DO NOT THINK THAT IT IS ACCEPTABLE FOR MANUFACTURERS TO SIT ON OPEN RECALLS FOR VEHICLES CURRENTLY ON OUR ROADWAYS WHICH HAVE BEEN ALREADY BEEN IDENTIFIED AS HAVING A SAFETY DEFECT IN NEED OF DEFECT REPLACEMENT OR REPAIR.