NHTSA Complaint #10735757 — 2007 JEEP LIBERTY

TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS VANDALIZED, WHICH CAUSED THE VEHICLE TO HAVE REQUIRED REPAIRS. THE INSURANCE COMPANY COVERED THE DEALER REPLACING THE IGNITION SWITCH, WIRING, INSTRUMENT PANEL, AND THE 4 WHEEL DRIVE FUNCTION, REPROGRAMMED THE MASTER KEY, ALONG WITH ADDITIONAL REPAIRS. MONTHS LATER, THE SERVICE STABILITY TRACTION CONTROL WARNING LAMP FLASHED AND THEN REMAINED LIT. THE CONTACT ALSO HEARD AN ABNORMAL NOISE WHILE TRAVELING OVER 40 MPH EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED, BUT THE PART WAS ON BACKORDER. THE CONTACT ALSO CHECKED WITH A SECOND DEALER WHO ALSO INDICATED THAT THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE WHILE WAITING FOR THE PART. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.