NHTSA Complaint #10735385 — 2005 LINCOLN AVIATOR

OWNER OF 2005 LINCOLN AVIATOR. I WAS NOT ABLE TO GET THE GEAR SHIFT OUT OF PARK. I HAD THE AVIATOR TOWED TO A FAMILY MEMBER'S AUTOMOTIVE GARAGE AND WAS TOLD THAT I WILL NEED TO HAVE THE ENTIRE GEAR SHIFT REPLACED. UPON DOING SOME RESEARCH, IT SEEMS THAT THIS IS A VERY COMMON PROBLEM IN THIS YEAR, MAKE, AND MODEL. I HAVE READ ENDLESS TESTIMONIES FROM OTHER VEHICLE OWNERS WITH THE EXACT DISPUTE. THE PART AND LABOR WILL COST ME APPROXIMATELY $1100.00 AT MY FAMILY'S GARAGE, ONE CAN ONLY GUESS THE DOLLAR AMOUNT WILL DOUBLE AT THE LOCAL DEALERSHIP. MY CAR IS DRIVEABLE, HOWEVER, WHEN IN PARK, I WILL HAVE TO PUT MY EMERGENCY BRAKE ON. I WAS ALSO INFORMED THAT THE GEAR SHIFT, IF BUMPED, MAY MOVE OUT OF PARK EVEN WITHOUT THE KEY IN THE IGNITION. I AM APPALLED THAT FORD/LINCOLN MOTOR COMPANY HAS NOT TAKEN RESPONSIBILITY OF THE DEFECTED MECHANISM. IT IS UNACCEPTABLE AND RAISES MANY QUESTIONS ON HOW IMPORTANT VEHICLE SAFETY IS TO FORD/LINCOLN MOTOR COMPANY, NOT TO MENTION A TOTAL INCONVENIENCE FINANCIALLY! THIS IS MY FOURTH VEHICLE FROM FORD/LINCOLN MOTOR COMPANY AND I HIGHLY DOUBT I WILL PURCHASE ANOTHER BASED ON THE COMPANY'S LACK IN ADDRESSING THE MATTER. I AM A MOTHER OF ONE CHILD AND NOW DO NOT FEEL SECURE DRIVING A VEHICLE THAT I ONCE FELT VERY PROTECTED IN.