NHTSA Complaint #10735141 — 2011 FORD FUSION

WE HAVE BEEN TOLD BY FORD THAT OUR 2011 FUSION IS NOT COVERED UNDER THE SAFETY RECALL FOR THE POWER STEERING FAILURE, BUT OUR CAR'S POWER STEERING WENT OUT LAST THURSDAY. WE ARE GETTING MESSAGES THAT SAY "POWER STEERING FAULT" AND "SERVICE ADVANCE TRAC," AND THE POWER STEERING IS MOST DEFINITELY GONE. OUR CAR WAS MANUFACTURED AT THE HERMOSILLO PLANT LISTED IN THE RECALL NOTICE, BUT THE BUILD DATE SHOWS AUGUST OF 2010, THROWING IT A MONTH EARLIER THAN THE DATE THEY'RE SHOWING. WHEN TESTED, WE RECEIVED FAULT CODES U3000-49 AND U3000-96 FOR INTERNAL MODULE FAILURE. THE CODE C-1277 IS ALSO PRESENT. THE TESTS POINT TO THE STEERING GEAR FAILURE.