NHTSA Complaint #10734999 — 2015 TRAILS WEST CLASSIC II

NEARLY BRAND NEW (THREE MONTH OLD TRAILER) FRONT AXLE BROKE/SNAPPED OFF COMPLETELY ON RIGHT HAND SIDE CAUSING THE ENTIRE FRONT RIGHT WHEEL ASSEMBLY TO COMPLETELY COME DETACHED. WHEEL FLEW ACROSS THE HIGHWAY. WAS HAULING A HORSE AT THE TIME WITH 5 PEOPLE IN THE HAULING VEHICLE. THERE IS NOTHING HOLDING THE FRONT AXLE IN PLACE. UPON CONTACTING THE MANUFACTURER HEADQUARTERS, A SERVICE REPRESENTATIVE NAMED "KURT" INSTRUCTED ME TO HAUL THE VEHICLE MYSELF TO HAVE WHAT HE CALLED A "CLEARLY DEFECTIVE AXLE/PART" 25 MILES NORTH TO BE REPAIRED. I ASKED IF IT WAS SAFE TO HAUL, HE RESPONDED "WELL, IT SHOULD BE". I WAS UNCOMFORTABLE HAULING A TRAILER ON A HIGHWAY WITH THE KNOWLEDGE IT WAS MISSING A WHEEL, LISTING TO ONE SIDE, WITH AN EXPOSED, UNSECURED AXLE. AFTER MULTIPLE CALLS TO THE DEALER AND MANUFACTURER, I WAS TOLD THAT SOMEONE WILL PICK IT UP AND HAUL IT TO BE REPAIRED UNDER WARRANTY. I UNDERSTAND THAT DEFECTS OCCUR, HOWEVER, THAT THE MANUFACTURER TOLD ME TO HAUL IT, WITH A BROKEN AXLE AND MISSING WHEEL, IS ALARMING.