NHTSA Complaint #10734651 — 2012 KIA OPTIMA

I WAS STOPPED AT A STOPLIGHT ON A SMALL STREET WHEN A VERY LOUD HISSING NOISE STARTED COMING FROM MY AIR CONDITIONER VENTS. AS I ACCELERATED THROUGH THE INTERSECTION, THE HISSING NOISE GOT QUIETER, BUT AS I STOPPED AT THE NEXT INTERSECTION, IT GOT LOUDER. BY THE TIME I PULLED INTO A NEARBY PARKING LOT AND STOPPED, MY AIR CONDITIONER WAS NO LONGER BLOWING COLD. THE HEAT INDEX IS CURRENTLY WELL OVER 100 DEGREES HERE, SO DRIVING HOME WITH NO AIR COULD BE VERY DANGEROUS TO MANY, ESPECIALLY IF WE HAD TAKEN THE CAR OUT OF TOWN, AS WE WERE INTENDING TO DO JUST A FEW DAYS LATER. LUCKILY, I WAS CLOSE TO HOME AND DID NOT HAVE MY CHILDREN WITH ME, SO I WAS ABLE TO ENDURE THE RIDE HOME, BUT OTHERS MAY NOT BE SO FORTUNATE. AFTER RETURNING FROM MY OUT OF TOWN TRIP (FOR WHICH I HAD TO USE ANOTHER CAR), I TOOK MY CAR TO THE DEALERSHIP, WHO SAID ORIGINALLY THAT FIXING A BROKEN A/C WAS UNDER WARRANTY, BUT THEN HE RETURNED AND SAID A ROCK OR DEBRIS HAD PUT A HOLE IN MY CONDENSER, AND IT WOULD NOT BE COVERED BY MY WARRANTY. INSTEAD, I WOULD NEED TO FILE AN INSURANCE CLAIM OR PAY ALMOST $900. I EMPHASIZED THAT THIS HAPPENED AS I WAS SITTING STILL AT A SMALL INTERSECTION, NOT WHILE DRIVING AT A HIGH SPEED. HE CLAIMED THAT IT IS POSSIBLE IT COULD'VE HAPPENED EARLIER BUT WAS JUST THEN UNDER ENOUGH PRESSURE TO PUSH THROUGH THE HOLE. I HAVE FOUND HUNDREDS OF KIA OWNERS ONLINE WITH SUPPOSED "PUNCTURED COMPRESSORS" THAT COULDN'T SEE THE PUNCTURE OR COULDN'T EXPLAIN WHEN OR HOW IT COULD HAVE HAPPENED, AND MANY IN CARS OWNED FOR LESS THAN A YEAR. KIA HAS BEEN RECEIVING COMPLAINTS ABOUT THIS SINCE AT LEAST 2011 AND REFUSED TO COVER IT IN THE WARRANTY. THIS COULD BE PREVENTED WITH A CHEAP WIRE MESH TO PROTECT THE COMPRESSOR, BUT THEY HAVE INSTEAD CHOSEN TO GET PAID $800+ EACH TIME IT HAPPENS AND LEAVE CUSTOMERS VULNERABLE TO BEING STRANDED IN 100+ DEGREE HEAT WITH NO A/C DUE TO FAULTY DESIGN. *TR