NHTSA Complaint #10734405 — 2008 GMC ACADIA

AS I WAS DRIVING ON THE INTERSTATE, MY POWER STEERING SUDDENLY WENT OUT. I GOT TO MY DESTINATION AND FLUID WAS JUST LEAKING EVERYWHERE. I HAD MY VEHICLE TOWED TO A DEALERSHIP AFTER I RESEARCHED MY PROBLEM. I WAS AWARE THERE WAS A SPECIAL NOTICE OUT ABOUT THIS VEHICLE AND THE POWER STEERING ISSUES. GM WAS INITIALLY ONLY WILLING TO FIX THE POWER STEERING PUMP, NOT THE POWER STEERING COOLING LINE AND POWER STEERING GEAR. AFTER COMPLAINING AND QUESTIONING, THE DEALERSHIP WAS ABLE TO GET THE COST DOWN, BUT GM WOULD NOT COVER THE COST ENTIRELY TO MAKE MY VEHICLE DRIVABLE AGAIN. THIS IS A KNOWN ISSUE AND THEY HAVE ADMITTED TO IT BEING A PROBLEM, YET THEY AREN'T WILLING TO FOOT THE BILL TO FIX IT BACK TO THE CONDITION IT WAS PRIOR TO THIS ISSUE. WHILE THEY OFFERED ME A MUCH BETTER PRICE TO FIX IT, THEY SHOULD FIX IT AT NO COST TO ME. THE WORDING IN THE SPECIAL STATEMENT WAS "STEERING PUMP WEAR" AND "SUDDEN LOSS OF HYDROLIC PRESSURE." BOTH OF WHICH WOULD LEAD ME TO BELIEVE THE WORD LEAK SHOULD BE COVERED AS WELL. WEAR TO ME MEAN THINGS BEING LESS THAN PERFECT AND SUDDEN LOSS OF PRESSURE MEANS LEAK. INEXCUSABLE FOR GM TO WEASEL OUT OF FIXING THIS ISSUE COMPLETELY.