NHTSA Complaint #10734236 — 2000 HONDA ACCORD

CLICKING NOISE WAS COMING FROM FRONT SUSPENSION AREA. CAR WAS INSPECTED BY A LOCAL MECHANIC AND STATED THAT THERE WAS A WATER LEAK FROM THE AIR CONDITIONER CONDENSER ONTO THE PASSENGER SIDE OF THE FRONT SUBFRAME. AS A RESULT, THE SUBFRAME FRACTURED ON THE PASSENGER SIDE. THE MECHANIC STATED THAT THE SUBFRAME WAS RUSTED AND FRACTURED. THE FRONT SUBFRAME NEEDED TO BE REPLACED. MECHANIC STATED THAT THE CAR WAS UNSAFE TO DRIVE AS IT COULD HAVE RESULTED IN SEVERE INJURIES/DEATH. CONTACTED AMERICAN HONDA ON 7-15-15 TO GET A GOODWILL REPAIR SINCE THIS IS A COMMON ISSUE WITH OTHER OWNERS AS A RESULT OF MANUFACTURE DEFECT. AMAL, THE REPRESENTATIVE IN THE PRODUCT CONCERNS DEPARTMENT STATED THAT IT IS HONDA'S POLICY NOT TO ISSUE GOODWILL SINCE THE CAR IS OUT OF WARRANTY AND IS 15 YEARS OLD. HONDA - NOT EVERYONE CAN AFFORD BRAND NEW CARS!!! YOUR REPUTATION HAS BEEN TO PRODUCE SAFE, DEPENDABLE VEHICLES, BUT YOUR LACK OF ACTUAL "CUSTOMER SUPPORT" SHOWS OTHERWISE. I WAS SHOCKED TO SEE THAT IN 2012 THIS ISSUE WAS BROUGHT TO THE PUBLIC'S ATTENTION INCLUDING THE SAFETY REGULATORS, HTTP://WWW.NEWSNET5.COM/NEWS/LOCAL-NEWS/INVESTIGATIONS/CENTER-FOR-AUTO-SAFETY-REQUESTING-RECALL-OF-1-5-MILLION-HONDA-ACCORDS-FOR-RUST-ISSUE-IN-SUB-FRAME. I URGE NHTSA TO DO THE RIGHT THING AND REPRESENT US CONSUMERS BY HAVING HONDA ISSUE A RECALL FOR THIS DEFECT. PLEASE DO SOMETHING ASAP BEFORE PEOPLE GET HURT AND WE HAVE ANOTHER FIASCO, I.E., GM IGNITION, TAKATA AIRBAGS.