NHTSA Complaint #10733315 — 2014 RAM 1500

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10733315
Vehicle	2014 RAM 1500
Component	AIR BAGS
Date of Incident	July 10, 2015
Date Filed	July 10, 2015
Mileage	42,373 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TODAY IS JULY 10, 2015. THE VEHICLE IS 2014 DODGE RAM 1500 CREW CAB PICKUP PURCHASE NEW. ON THE STEERING WHEEL WHERE THE HORN AND AIRBAG ARE LOCATED THE SEAM CRACKED OR SEPARATED STARTING JUST BELOW THE LETTER "S" STAMPED ON IT FOR SRS AIRBAGS AND IF YOU ARE SITTING IN THE DRIVERS SEAT AND LOOKING AT THE WHEEL THE CRACK OR SEPARATION CONTINUES FROM THAT POINT AND RUNS STRAIGHT TO THE RIGHT AND UP TO THE END OF THE COVER FOR THE SRS AIRBAG IN THE STEERING WHEEL. WHEN THE HORN IS PRESSED THE CASING WHICH IS CRACKED OR SEPARATED SCRATCHES YOU OR YOUR FINGERS GET STUCK OR CAUGHT INSIDE THE OPENING. THE DEALER STATED THAT BECAUSE THE MILEAGE IS OVER THE 3 YEAR 36000 MILE WARRANTY IT WOULD NOT BE COVERED. HOWEVER, IF WE AGREED TO HAVE ADDITIONAL MAINTENANCE DONE TODAY UNRELATED TO THE FREE OIL CHANGE THEY WOULD COVER THE COST TO REPAIR THE DEFECT. PLEASE NOTE THE DEALER CONFIRMED IT WAS A MANUFACTURED DEFECT. I CONTACTED CHRYSLER AND FILED A COMPLAINT WITH THEM.

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