NHTSA Complaint #10733176 — 2015 SHASTA AIRFLYTE

AFTER ARRIVING HOME FROM PICKING UP THE TRAILER I HAD NOTICED THE INNER DRIVER SIDEWALL OF THE TIRE HAVING RUB MARKS. AFTER CLOSER INSPECTION, THE TIRE SIDEWALL CLEARANCE TO THE DRIVER SIDE WHEEL WELL HAS ONLY 1/4" TO 5/16" OF CLEARANCE. THE TIRE CLEARANCE ON TOP IS ALSO ONLY 1" CAUSING RUB MARKS ON THE WHEEL WELL. I CALLED A FOREST RIVER DEALER TO HAVE MY TRAILER FIXED UNDER WARRANTY. AFTER NUMEROUS CALLS, AND UNANSWERED EMAILS MY DEALER TOLD ME THEY APPROVED LONGER SHACKLES. THIS HOWEVER DID NOT FIX THE PROBLEM. THE SPRINGS ARE SO FLAT THAT THE LONGER SHACKLES HAVE ONLY MAYBE AT BEST INCREASED THE CLEARANCE 1/2". IN REGARDS TO THE SIDEWALL RUBBING, THE DEALER FINALLY GOT APPROVAL TO "POUND IT OUT". THIS WAS WHAT SHASTA'S WARRANTY ADMINISTRATOR TOLD MY DEALER. MY DEALER SAID THAT WAS NOT AN ACCEPTABLE FIX. AFTER ANOTHER 1 MONTH OF UNANSWERED CALLS AND EMAILS, MY DEALER SAID THEY HAVE AUTHORIZATION TO REMOVE THE AFFECTED WHEEL WELL, BUT DO NOTHING ELSE. THIS IS UNACCEPTABLE. ANY RUBBING ON A WHEEL WELL IS CLEARLY A SAFETY ISSUE FOR THE DRIVER AS WELL AS OTHERS SHARING THE ROAD. I HAVE PICKED UP MY TRAILER ON JULY 9, 2015 AFTER IT SITTING AT THE DEALER FOR WARRANTY WORK SINCE THE MIDDLE OF MAY. ONLY TO HAVE NOTHING FIXED PROPERLY. SHASTA/ FOREST RIVER IS CLEARLY NOT WANTING TO STAND BY THEIR TRAILERS. ALL I AM LOOKING FOR IS A TRAILER IN WHICH MYSELF AND MY FAMILY CAN TOW SAFELY AND NOT BE CONCERNED IF OR WHEN A TIRE WILL BLOWOUT. I BOUGHT A NEW TRAILER SO I WOULDN'T NEED TO BE CONCERNED ABOUT THIS. IN ADDITION, THE PASSENGER TIRES P225/75R15 WHICH CAME FROM THE FACTORY ARE UNDERSIZED FOR THE AXLE RATING AND ARE TOO LARGE FOR THE WHEEL WELL. LIPPERT AXLE RATING STATS 3500 LB BOTH TIRES 3408 AFTER DIVIDING BY 1.10