NHTSA Complaint #10732877 — 2004 DODGE RAM 1500

TL* THE CONTACT OWNS A 2004 DODGE RAM 1500. UPON SLOWING DOWN AT APPROXIMATELY 10 MPH TO TURN INTO A FUEL STATION, THE GEAR ASSEMBLY FRACTURED AND THE REAR DIFFERENTIAL FAILED. THE CONTACT HEARD A LOUD NOISE AS THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHO PROVIDED AN INTERIM REPAIR OF THE GEAR ASSEMBLY AND INSPECTED THE DIFFERENTIAL AND NOTICED THAT IT FRACTURED PREMATURELY. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND PARKED DUE TO THE NOISE CONTINUING FROM THE REAR. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V796000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS), BUT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 164,000.