NHTSA Complaint #10732708 — 2003 FORD ESCAPE STEERING

Complaint Details

ODI Number	10732708
Vehicle	2003 FORD ESCAPE
Component	STEERING
Date of Incident	July 5, 2015
Date Filed	July 8, 2015
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

MY DAUGHTER WAS DRIVING AT A SLOW RATE OF SPEED AND THE FRONT WHEEL FELL OFF THE TRUCK. THERE HAD BEEN A RECALL ON THIS PART AND WE HAD THE SERVICE COMPLETED. FORD ADDED A CROSS MEMBER TO THE PART AS THE PARTS WERE RUSTING. THIS WAS DONE WITHIN THE YEAR. THE TRUCK IS NOW AT A FORD DEALERSHIP AND THE FORD MOTOR COMPANY REFUSES TO PAY FOR THE REPAIR. I AM GRATEFUL THAT MY DAUGHTER WAS NOT HURT HOWEVER THIS IS THE SECOND TIME THIS WHEEL HAS FALLEN OFF. A YEAR EARLIER DURING A SERVICE VISIT A FORD CERTIFIED MECHANIC FORGOT TO PUT A BOLT BACK ON. THAT DEALERSHIP DID PAY TO HAVE THE TRUCK REPAIRED AND APOLOGIZED. AGAIN IT WAS FORTUNATE THAT MY DAUGHTER WAS NOT HURT.

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