NHTSA Complaint #10732206 — 2009 FORD ESCAPE

TL* TL THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (POWER STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 54,342. THE CONSUMER STATED HE TOOK THE VEHICLE TO THE DEALER ANYWAY TO HAVE IT INSPECTED, EVEN THOUGH HE WASN'T EXPERIENCING ANY PROBLEMS. HOWEVER, A YEAR LATER, THE STEERING FAILED WHILE DRIVING. THERE WERE NO CHIMES OR TROUBLE LIGHTS BEFORE THE POWER STEERING FAILED. THE VEHICLE IS CURRENTLY DISPLAYING TROUBLE CODE B1342. THE CONSUMER REMINDED THE DEALER ABOUT THE RECALL. HOWEVER, THE DEALER STATED THE VEHICLE WAS NOT LISTED ON THE NHTSA WEBSITE AS BEING RECALLED. THE CONSUMER WAS INFORMED THE VEHICLE WAS PREVIOUSLY LOOKED AT, DURING THE TIME OF THE RECALL. THE COST TO FIX THE VEHICLE WAS $1327.90