NHTSA Complaint #10731952 — 2010 RAM 2500
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 10731952 |
| Vehicle | 2010 RAM 2500 |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
IN DEC. 2014 I RECEIVED RECALL P65 / NHTSA 14V-635. CONTACTED FOLSOM LAKE DODGE IN FOLSOM, CA AND WAS TOLD "CORPORATE HAS NOT SENT US THE PARTS". CONTACT AGAIN IN FEBRUARY AND WAS TOLD NHTSA HAD NO AUTHORITY TO COMPEL THE DEALERSHIP TO HONOR THE RECALL AND THAT CORPORATE IS THE RESPONSIBLE PARTY AND THAT I SHOULD CONTACT CORPORATE...I WAS GIVEN A NUMBER TO CALL. CALLED THE NUMBER AND WAS TOLD THAT THE LOCAL DEALER WOULD BE SENT THE REQUIRED PARTS AND IT WOULD BE TAKEN CARE OF. JUNE I WENT TO THE DEALER IN PERSON AND WAS TOLD CONFIDENTIALLY THAT "WE ARE NEVER GOING TO GET THE PARTS". I WAS TOLD THAT THE SERVICE DEPARTMENT HAD NEVER ENCOUNTERED THIS PARTICULAR RECALL PROBLEM AND NOT TO WORRY ABOUT IT. I AM SUM WHAT CONCERNED ABOUT USING MY VEHICLE, ESPECIALLY ON LONG HAULS WITH OUR TRAILER. I THERE ANY WAY FOR YOUR DEPARTMENT TO MOTIVATE CORPORATE TO SEND THE PARTS TO THE DEALER?
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